Recent Reviews from AutoNation Honda East Las Vegas

Received great customer service from sales representative on two different occasions, however, this review is about the sales manager. First visit when asked to negotiate on some small fees, manager sent back the sales representative with a simple statement “we have so much demand right now, we don’t have a need to negotiate” and that was acceptable, especially since it was not the specific vehicle we were looking for. Fast forward a couple of weeks and today, a vehicle that caught our eyes was available so we wanted to see it in person and went to visit the same representative as her customer service is great, unfortunately vehicle was already sold but a new one was in transit so we asked for more details to see if it was something worth looking at. The price was not yet posted so we inquired about the price, and again when trying to negotiate same small fees, the sales manager now came out in person and basically said the same thing but in other words, he stated there’s no need for them to negotiate and losing our business was like losing $100 to him, he gave us a story saying he looked at six different states and he knew for certain there’s no vehicles available and pretty much we can buy from him or lose the opportunity, to him losing our business was nothing. We know for sure same vehicles are in transit on other dealers here locally and even a little cheaper, we thanked the manger and left. We understand there’s a high demand and there’s no room for negotiation, however, to us this was horrible customer service and the words chosen a little disrespectful, especially him not knowing the type of sale he could’ve made. This review is probably the first one I write since I just like to walk away and ignore these situations but decided to write it for anyone that is looking into trying to “make a deal”. That might be your response so you might want to start some place else or at least find someone that does appreciate your business.

Jesse M Jun 12, 2021

I am happy with the car I leased, except that one of the side view mirrors is loose and shakes while I’m driving (on a brand new car). However it was all around not a great experience with this dealership. Sales rep left me waiting for an unreasonably long period of time completing the credit application. I had to bring my young children with me which wasn’t ideal but I didn’t have other options. My 2 kids were fussing and I was tired of waiting, so I took my application and walked out. A manager caught me at my car and apologized profusely. I ended up leaving the application for them to run and then returned later to complete the deal. Due to the not great experience they promised to fill up my gas tank for completing their Honda Experience survey with a satisfied rating. I had to come back 10 days later for something else so I did the survey before I went and when I asked about filling up the tank they claimed they were unable to verify the survey was completed until the following day and refused to honor their promise of filling up my gas tank until they could verify. Yet, I could pull up that the survey shows completed through the email link on my phone. It seemed like that was just their way of getting out of following through with their promise. They expect me to drive back 40 miles round trip likely with my infant and toddler because it’s difficult to find flexibility to run errands without them. That’s INCREDIBLY inconvenient. I asked to speak to the manager (Robin) I dealt with previously, but he was off. However (Eddie) said he was essentially the same management level and still refused. They should have honored their word when I was already there and it was convenient for me instead of expecting me to make a separate trip. This dealership is not willing to do what is needed to ensure a pleasant experience and happy customers. I’ll go elsewhere for future car purchases. I’d recommend another dealership that has better service, managers who care about keeping happy customers after they just made a large purchase with them, and keeps their word.

Danielle Marie May 18, 2021

I will never purchase another vehicle from AutoNation, especially from Honda East Last Vegas. I had purchased by used 2015 Honda Pilot on 3/2/2019. I saw that the vehicle was available through multiple websites, however there was no actual photos of the vehicle. When I had contacted the dealership to ensure that the vehicle was still available, we were excited to drive in and check it out! The salesperson mentioned that the Pilot was just coming out of the body shop but it has got through their 125-point inspection. We test drove the vehicle and then decided to proceed with the purchase. I had advised the salesperson that the vehicle isn't clean since there was still dust and particles on the left side door panels. They had cleaned up the vehicle and removed the markings on the window from the body shop. Took the vehicle back to the dealership on 3/14/2019 (12 days after purchase) when we had noticed that when we were driving, we could feel a lot of bumps. Found out that the vehicle needed an entirely new power steering rack. Got the vehicle back on 3/14/2019 6:30PM and then found that the problem was still occurring, now our rear-view mirror was loose and one of the speakers wasn't working. We didn't have the vehicle long enough to enjoy the audio so there was no way for us to find out about it until after the fact. Took the vehicle back on 3/16/2019 8:45AM (14 days after purchase) to get the items fixed. Received a call later that evening stating that they did not have the parts and it will be available on 3/19/2019. We finally picked up the vehicle on 3/21/2019. Items were fixed, all of our gas was used, the vehicle was dirty and not vacuumed after the techs had fixed the vehicle. Today is 3/26/2019, 5 OUT OF 28 DAYS my vehicle was in the shop. I am very disappointed in the AutoNation brand and the dealership itself. It seems like the certified inspection was a joke. If I wanted to have a troubled vehicle like this, I could've gone to those smaller dealerships off of Boulder Highway. I should've known something was up from the beginning since there were no photos and when I saw the vehicle it was still "coming out of the body shop". I am lucky that my husband is a mechanic and he noticed these issues right away. I am sure this has happened to other people but they didn't notice until the warranty was up and had to pay out of pocket. Again, I will never buy from AutoNation, especially from Honda East Las Vegas.

Cynthia Gonzalez Mar 26, 2019

I am a "ghost" meaning I have no real established credit. I am a first time buyer. These are the numbers in comparison with AutoNation Honda East and Carmax. The numbers: AutoNation Honda East. Car: Honda Accord Year: 2007 Mileage: 80K Down payment: $3,000 APR: 28% Monthly payment: $438 Carmax. Car: Volkswagen Jetta Year: 2013 Mileage: 30k Down payment: $3,500 APR: 12% Monthly payment: $358 Now looking at the numbers you may think that the reason the APR is lower for Carmax is the extra $500 down payment, but the best Honda later offered us 15% APR with $4,500 down. The story is we took the 2007 Honda Accord with the 28% APR. We were going to pay the additional $1,500 within 28 days to get a lower APR. The day we took the Honda it was told to us that it was in need of a new starter. They installed a new starter before we left the lot. The very next day the car would not start. We were stranded and called Honda. They sent a tow truck. It took two hours for them to get there when we only 14 minutes from Honda (according to google maps). Not only did they take long, they did not send a car for us. We had to find a ride back to the dealership. We asked for a refund. They came up with new numbers. Still the best they could do was 15% APR with a co-signer. I had already made up my mind I wanted a refund. At first they asked if we had our debit cards used in the down payment for the refund. Then we were told that they would cut is a check but it would take 2 days to go through corporate. We said okay and went to Carmax. After falling in love with the 2013 Jetta, we could not get it because we did not have our refund. Carmax held the car for is for 3 days. We went to Honda on the 2nd day and expected our check. Instead they swiped our debit cards. Unfortunately this meant it would take the banks anywhere from 3-7 business days to show back up in our bank account. We were stuck without a car until the money went through. We called and asked Honda to please cut us a check so we can get our car but they said they couldn't. Thank god a family member loaned us the money so we could get the Jetta. I would recommend the Carmax experience over Honda/AutoNation to anyone.

MonicaVM May 12, 2014

AutoNation Honda East Las Vegas has the worst customer service of any car dealer I have ever dealt with. They just don't Get it! I purchased a small and inexpensive car simply for getting to work. They had a car that caught my eye for this on line and went down to test drive and buy it first thing in the morning. During the test drive I note some minor mechanical problems but nothing I can't live with. After hours of disorganized paper work and moving desk to desk for each little part of the process I had keys in hand but no car. They still had to detail it. It was now past noon. I had to leave and come back to get the car because the process had taken so long. This was a Thursday. The next day I got a call at work. They had forgotten to have me sign an inspection form required by the state of Nevada. They wanted it right away and had emailed me a copy. Unfortunately, being at work, I did not have access to my email, printer and scanner, or the time to come deal with it. I told them I would take care of it as soon as I could but I was working long hours over the next few days. By the time I was done, they were closed. After reading the form, I noticed I was suppose to see it before the purchase paper work was offered. The form also stated the car had no problems, yet it DID have some problems covered by the inspection form. On Saturday, the second day I had the car, I got another call while at work from some one else at AutoNation Honda. This time the person was very demanding I come down RIGHT NOW or they would come to where I worked to get the form. When I said I had concerns about lying on the form about having seen it before purchase and that the form contradicted the true condition she got VERY rude to me, said we could do the whole paper work process over then. She then went back to demanding I come down to do it. She would NOT accept that I was at work and did not know when I was going to be done. I finally had to hang up on her because she would not stop demanding to know when I would be there. I had off on Sunday but they were closed. On Monday at 11:30 they called and emailed demanding I come sign the form by noon or bring the car back! I called to inform them I would be bringing the car back after work because I was feed-up with there harassment the woman started yelling at me and would not let me talk at all! When I demanded to speak she hung up on me! That night after work my wife and I took the car back. While the general manager was processing the paper work to terminate the sale my wife told the used car sales manager she was not happy with how they had treated us. He started arguing with her that We should not lump him in with his sales staff! He did not OWN them and was not responsible for how the people he managed acted. He went so far as to threaten to delay or stop our refund! The general manager said nothing, ignoring the fact his sales manager was insulting and further antagonizing an already unhappy, now ex, customer. It is important to note this is AutoNation Honda East Las Vegas 2075. I know this is the exact designation because they have continued to harass us for a positive review via email. I know this is an automated email they keep sending. I would think they would take us off the list after we returned the car and canceled the sale because they sucked! We ended up going to AutoNation Toyota Las Vegas. THEY treated us well. Had our sale done in 1/2 the time even though we had no car in mind when we went to them and they were more busy. So not all AutoNation dealers are as incompetent and have as poor service as AutoNation Honda East Las Vegas 2075!

tjb5 Feb 11, 2014

After having been mauled on my last two deals and thinking about it, for most of the times I have gone to a dealership, I had a good experience well worth noting and explaining for it is rare to find salesmen whose word is their bond. Bought my brand new Honda Odyssey Touring Elite from Mr. Gregg Smith, Internet Manager. The van was not even built at the time I contacted Gregg inquiring about availability and prices. My first nice surprise is when I read the appraisal he emailed me I noticed that for being a USAA member I would receive a $3600.00 discount. This discount, I noticed, changed to $2000.00 a couple of days later but when he send it to me and I told him in no uncertain terms that I would be delighted to be the owner of such a vehicle, I asked him if it was going to be necessary some kind of deposit to secure it which is something 99.9 of scandalous dealers would ask for, and he replied that my word was all he needed, that he would secure the van for me at the terms we had agreed on. From conversations at a couple of other Honda dealers their attitude was that this particular model was in high demand and no discounts or deals would be offer and yes, immediate deposit, would put our name on a waiting list. So when the discount was offered and maintained throughout the deal, no change of heart, no hanky panky about extra this, extra that. The van was built in Alabama on November 13, 2010 and arrived to Las Vegas right before Thanksgiving. The deal was exactly as described, the options never wavered and the trade in value for the 2010 Odyssey Touring I decided to change (now, that deal is perhaps an all time low for me, one of the worst in recorded history) so to pull the nail out I swapped for the 2011. I do not know about the staff in general at Desert Honda for I only dealt with Gregg Smith via internet. We had to drive from St. George, Utah to Las Vegas to pick this brand new baby, 2 miles on it. Gregg shoots from the hip, does not play games or takes advantage of a high demand vehicle to retract his word. This is worth mentioning for every time or most of the times, the back and forth, the whole process is equally bad as a root canal, in my opinion. He will send the agreed appraisal and from that moment on will not deviate from the bottom line. A little on the lengthy side, wasn't it? Give this guy a call just to see if he offers a better deal than the one presently on the works and if demographically feasible head on to Las Vegas to pick up the new vehicle

eddiewannabee1 Dec 2, 2010

So, I'm not disgruntled, but I'm not impressed either. Overall, I would say it is a very sub-par Honda dealership, and I've been in Honda dealerships in 4 other states as well as Findlay and Honda West here in Vegas. I test drove cars at Honda West and Findlay, but ended up finding the used car I wanted at Desert Honda. Of my experience at the three Honda dealerships in town, this one is far and away the least friendly, least professional, and least customer-service oriented. Having said that, they had the used car I wanted, and would give me the price that was acceptable. I actually found several Odysseys that I thought would work for me, and negotiated (if you can call it that) over the internet with Sandy Day. I made an appointment to come in for a test drive of 2 different Odysseys, and told Sandy that if everything checked out, I would leave a substantial deposit (several thousand dollars), and be back 3 days later with a check from my outside financing source. I showed up on Saturday, as arranged and Sandy was no where to be found. We finally found someone to help us, who turned out to be Pat Cassini, the head of sales. It was in the middle of "cash for clunkers" and the dealership was busy. One thing that was extremely frustrating was that we had to stand out in the 105 degree heat (with our kids) while Pat kept having to go back and forth to the showroom for different things. Pat didn't do any selling of the cars on the test drive, but we knew we were going to get an Odyssey, so that was no big deal. One of the cars was making a wierd squeeling noise, but Pat seemed to think that wasn't an issue. It made me nervous and ended up being the dealbreaker for that car. We decided on the other Odyssey, and started the process of buying it. It took a LONG time to get everything done, even though we were just putting down a deposit. At the time we signed the agreement of sale (the car was a certified used) I asked if there were two "sets" of keys to the car and they assured me that there was two "sets" with every certified used car. I took that to mean two keys and two remotes. Wrong. Also, the seat cushion was missing for the middle front seat (the little "8th" seat). I made them supplying that seat a condition of sale, and they wrote that into the contract. They said they would order it immediately. Wrong. 3+ hours after we started the sales process (over 4 hours at the dealership, start to finish) we were out the door without the car (our choice) and a promise to return to pick up the car when our check arrived via FedEx from the credit union. Our experience in finance was pretty minimal, since once they heard we were getting 3.99%, they backed off of pushing financing on us. I'm assuming none of their lenders could match that. I showed up mid week the next week to drop off the check and pick up the car. No middle seat. I asked Pat when he expected it in and he said it had not been ordered yet, and could not be ordered until the sale was finalized. Huh? I signed the paperwork on Saturday, and in any case, you can't sell the car as a certified used car missing the middle seat, so you might as well order the seat regardless of whether or not it is sold, a pending sale or just sitting on your lot. Also, they brought me the keys. Two keys, one remote. Add $100 to my total. Pat had morphed from ok salesman into a pretty rude and impatient guy. He was pretty short and curt with me when I expressed dismay that two "sets" of keys didn't include two remotes. I drove off the lot a little frustrated, but I liked the car, and I liked the price. Flash forward 2 weeks and two separate additional trips across the valley, each time to pick up my seat cushion and each time returning frustrated. I dealt with both Sandy and Pat, neither was able to get it right. The first time Pat "installed" the "new" cushion that was missing the safety latch and said I was good to go. I drove off the lot and

raddoc2009 Sep 28, 2009

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