Recent Reviews from AutoNation Honda East Las Vegas

With the attention to detail and excellent customer service of Service Advisor - Roger Asel, I was convinced switching to this Honda dealership for the servicing of my old Civic. I used to go to the other Honda location (Sahara Ave - west side) which is closer to me but Honda East is far more responsive and communication is great whether updating me with the car's status or with their courtesy customer pickup-drop off service. Also, I can feel that the employees are happy working there. Highly recommend this branch even if it's a little ways to drive to.

Roger was amazing he took very good care of me and my car. My car feels amazing thank you !

Great service from Ariel very quick and efficient solved all my problems.

The service manager, Vince, went out of his way to correct an earlier problem.

I have been here two hours already with an appointment for an oil change, when inquiring about the length of time, Kayla informs me they are short staffed and running around two hours(NEVER mentioned ANYTHING about being short staffed or an exceptionally long wait during check in) I will most DEFINITELY NEVER be back..thought I would try because its so much closer to my home but lesson learned..Honda West is DEFINITELY worth the drive

I had an appointment for later in the day but had some free time and went by to see if they could get in me earlier. They took me in and got everything taken care of. The temporary service lounge was ok could use a snack machine.

Ask for Luis, easiest car buying experience I have ever had. He was attentive at all times and made the whole process stress free. Thank you Luis!

I have been going to AutoNation for 9 years And receive great service each time.

Excellent ,everything is great 👍

People here constantly lie about things to try and make sales. Id only recommend coming here if they have a car you want.

Whenever you visit AutoNation Honda East Las Vegas, ask for Kevin. His service was exceptional when I visited for my Honda Accord fuel pump recall. Super clear communication and awesome hospitality. Give this man a raise!

AutoNation Honda east is the best. I was having issue with my ac not blowing out cold air. So I thought maybe I just needed Freon so I stop at a local ac place and they told me that I had a leak in my suction hose. I immediately took it in to AutoNation which diagnose it with not just one leak but two leaks. Had I let the other ac place fix it I would still be having issues with my ac since it had two leaks and not just one. I recommend always taking it to your dealer and being I was under warranty I was covered. My service advisor Roger was the best.

My recent visit to the service dept was great. I made an appointment beforehand and when I showed up they were ready for me. We discussed what I needed and left for awhile. I received a call in a few hours and was told my car was ready. There was no upsell or shady business. Just the cost, which was very close to the estimate and that's that. 10/10 would take my car here again.

This is my second Honda CRV and I do all my service at AutoNation Honda East. I trust Honda. My favorite service writer is Robert Calvario. He takes time to explain any service needed and I've checked, the prices are reasonable. He never recommends any service that I don't need. His main priority is my safety.

Exceptional Service! I cannot say enough about the incredible service provided by AutoNation Honda East Las Vegas - particularly Ariel. My two young children and I were driving through Las Vegas on a cross-country drive from California to Colorado. Out of no where a shred of tire on the interstate ripped the heat shield off of the bottom of my CRV and and metal was dragging below the car. It was Friday at 4:30 pm. I was traveling with two small kids and distraught that I would be stranded for day. Ariel at AutoNation Honda worked miracles. The car was towed to AutoNation Honda Friday afternoon and inspected that evening. Parts were ordered and AutoNation completed the repairs and had me back on the road by Saturday afternoon. Thank you to Ariel and his team!

They lie to get you in. Horrible buisness

Very nice sales person named PJ was very helpful

The advisor, Mariana was very thorough and honest. I will be requesting her as my advisor on my next service trip to AutoNation. Thanks!

Dealership is great. Staff was friendly and helpful. My only complaint was finding parts to fit my car. I supposed all dealerships had plenty of stock for their own vehicles. But that wasn’t the case. However once the part arrived, the staff was quick to fix the problem. I’m happy overall with the service.

After 3 years. Service staff was rude & abrasive to my daughter.

Honda Autonation Staff’s are all Professional enough to know what they are doing. Especially the one working on Service Department. Excellent and Satisfactory service by Kayla Killian who attended us genuinely. Keep it up and appreciate all the great works.

Thank you to Ariel Barbon for helping me and everything was good I will be back for service again 👍🏼

David Ramirez immediately responded to my request for service. He got me in asap and was able to fix the problem.

Good service, pleasant and comfortable waiting areas. Im planning on coming back regularly.

The guy that helped me went above and beyond to provide great customer service for me!

Really good service they we’ll always find a solution for you either to buy or refinance your car!!

Kevin was super helpful. Appreciate your energy

I NEVER HAD AN ISSUE BEFORE !!! IT’S MY FIRST TIME ! THIS MARIANA WAS SO UNPROFESSIONAL! MY APPT. WAS AT 4PM I GOT HERE 3:20 AND BEFORE THEY START YHE SERVICE HOW LONG IT WILL TAKE SHE TOLD ME 45mins to hour and 45 mins ! BEEN SITTING FOR 2HRS AND I ASKED HER AROUND 5:00 PM IF HOW LONG FOR JUST A FREAKING OIL CHANGE AND SHE TOLD ME THAT THEY JUST STARTED MY CAR !!! AND HAVE TO WAIT FOR 45 MORE MINUTES OR MORE !! FOR JUST AN OIL CHANGE !

Great service Dave Ramirez is the best

I Stopped by for a service without an appointment and Mariana took excellent care of me! She let me know ahead of time that I would be waiting for a while since I know they are busy attending other customers. Definitely recommend there service department! I will be referring my family and friends to go with her!!

Roger Asales the service advisor was great. He was straight to the point and used no bs words about the service that I came for. The place was undergoing renovations and quite messy which was understandable.

Gracias al Sr. José Ramírez por su excelente servicio al cliente.

I do not recommend any one to deal with this dealership. I experienced the worse customer service. They are very hard to get hold of either via email or phone. Not even any one answers the main telephone line. Further, they do not hold to their commitment - I made an advance payment to secure a new 2021 Honda CR-V prior to its arrival in the dealership. Once the car reached the dealership, they committed that they would not allow anyone to get in the car for test drive. But once I got the car it had 8 miles on it and there was a dirty spot on the back sit. When I questioned it, I was told that they had to use it for test drive by other potential customers as it was the only available car in the lot.

A few weeks ago, the spoiler on my 2018 Honda CR-V was damaged in a storm. I took it to the dealership hoping it would be a quick fix. After looking at my car, the representative helping me said that Honda does not sell the clips needed to reattach my spoiler and he would need to order the whole part - parts and labor being approximately $450. I ended up buying my own spoiler for about $200 ($60 of that was shipping) because Honda's parts service was backordered. Upon looking up a video on how to replace the clips, I learned that they are in fact sold by Honda (for $10 each...) or on Amazon for a total of $15 for 10 of them. I guess the fault is on my for not doing my own research but to be blatantly misled by this dealership into purchasing a part I did not need for 10x the price (I did my own labor once I learned how easy it was) is unacceptable. Please do your own research and do not go here for any repairs unless absolutely necessary.

Out of all the car dealerships in the valley, AutoNation Honda East has to be one of the best, hands down!! They do an amazing job and take care of you and your car! My advisor was Justin, he was phenomenal! He helped me with my oil change, tire pressure and any other assistance I needed. I highly recommended this place if you’re looking to buy a car or planning to service it! 11/10

Had some issues with low pressure light always coming on. Went in last minute, with no appointment to get it checked out. From the moment I arrived Kayla greeted me and made sure I was attended, even though the service center is under construction and they’ve shifted to having people pull into a tent, she made sure I felt comfortable and assured that I was taken care of. She walked me through every step of the process and communicated with me every step of the way. When I found out that Justin was no longer there I was concerned, but Kayla did not disappoint, and provided the attentiveness in care that I was accustom to with Justin. Looking forward to continue working with her.

Great service from Autonation Honda East! Thanks for getting me set up and easy and no problems! Kayla has been awesome every single time I come to the service center. Super helpful and very easy to work with. I've asked some tough questions and she always explains everything perfectly.

Estoy contento con el servicio que prestan son muy eficientes y con un buen trato.

I was able to get my van in quickly and was updated at every step of the process. I wish it was done faster but with all the demands all the Industries are going through I am happy the transmission swap was done in less than ten days. Drove to back to my home state 2,000 miles away with no problems.

Bought my first car here and every time I bring it in to get serviced everyone is so efficient, helpful and kind.

Always on top of it. Great work.

Its was good experience up until I got my car back. Im visiting from LA and drove here in my own car and needed a oil change. I should have listened to my first mind telling me to wait til I get back home. I was charged 55 dollars for the oil change and after I paid i went out to my car and first thing I noticed was that my front license plate was bent and the plate frame was damaged to wear a piece of the frame fell off. Then I noticed from their complimentary car wash in which I didnt ask for considering I just washed my car before my road trip I see spots all over my side mirrors that wasnt there before and im scrubbing for these spots to erase but its not coming off. The worker who helped me said it was the car wash machine that did it but clearly it look as if someone ran my car into something and they were keeping that information from me. He was helpful in the end trying to make up for the damage like offering me new frames for my plate and taking off the damaged ones and screwing my plate to the base frame

Excellent and attentive service.

My recent visit was amazing with Kayla Killian and her team.They take good care about my car needs.Big thank you with her team!

Mr. David is awesome.I got excellent customer service from him.Great guy.

Excellent Thanks !!!!David

We have bought and serviced our Hondas at this dealership since 1995. Never had a problem, service is always fine, sales staff are helpful and cars always fine. Keep up the good work.

Muy buena experiencia del 1 al 10 10 siempre te atienden con amavilidad y te dan muy buen servicio gracias

When you pull in, ask for srvc tech Robert. he got me in and out and an excellent multi-tasker. I came in at 10:30ish am for synthetic oil change with no appointment and I was out before 12:30 lunch. Quick and prompt service!

great experience as technician very courteous And knowlegable. Service was fantastic

It was pretty good service.

Fast and immediate service rendered by a great employee name David. Thank you so much sir that even without our appointment he immediately did change oil of our car and replaced the wiper. Keep up the good work sir.

Marlo Armea contacted me for trade-in and he was really helpful making process of selling the leased accord and getting a new crv lease easy. All the process was smooth and fast. Thank you!

Excellent service 👏

I had the best experience at this dealership. I was assisted by Marlo and let me tell you, he was not only friendly and courteous he was beyond helpful. Every person I spoke with at rhe dealership was great, but Marlo was hands down my favorite, I am so grateful he was the one to assist me. If youre looking for a new car you cannot go wrong by going here, and ask for Marlo for sure!

I like how they work here in this dealer I always been in here and they always tell me what they do to my car and is just great because my car always runs much better after the service I recommend going with Jose Ramires (David) He explain Spanish or English Just to go with Evelyn, but she isn’t there anymore, but David that’s the same excellent work.

If I could put No stars I would. This place wants nothing but your money and cares nothing about its customers. These people are trusting you guys to do the right thing and all you care about is money.

Ariel was very nice. He did the most to help me. I was given a ride home and treated well.

I want to give a shout out to service advisor, Ariel. He went the extra mile to help solve my problem. This is my first Honda and the air wasn't get cold. He helped research to make sure I was covered for the compressor under my extended warranty. I was very pleased with his knowledge and friendliness. He's the person I'll be using in the future.

Stopped for a part. Not only did they not carry the part but if they had it the mark up was insane. Overflow cap. They wanted $30. Went down the street n paid $6. Unbelievable.

Really appreciate, great service. Thanks to Kayla.

Excelente servicio

Robert @ Honda East is absolutely the BEST technician ever! He's professional, precise and very knowledgeable. I also have my vehicle serviced timely and no issues with my Honda Pilot or my Civic!!!

Terrible service, even worse excuses. I brought my 2019 Accord in for the fuel pump recall and about a month later my car ends up stalling in the middle of the road. I was stranded for hours near a busy intersection in 115F weather. I eventually got my car towed and dropped my car off for them to look at the next morning. I came back the next day and I am told that a faulty fuel pump O ring was the cause of the issue. I asked to meet with the service manager to see why their team did not see any issues while testing the new fuel pump. In a nutshell, the service manager told me that it was a Honda design issue and there was not much their technicians can do. If it is a Honda design issue, then why is Honda still selling cars? It seems like the service manager was deflecting the blame from him and his service team and putting it on Honda. The service manager asked what he could do. He proposed doing something like refueling my car. What a joke. I guess putting my life in danger and wasting my time has the value of a tank of gas. I would avoid buying your car and getting your car service at this dealership. They clearly do not value your time, money, and safety. My family and I are lifetime Honda owners, but I think that might have to come to an end. I have filed tickets at Honda Corporate and the NHTSA. A Honda Corporate investigator has contacted me and I will be speaking with her next week. NHTSA has also reported this incident to the manufacturer. I find it unusual that I was not asked to fill out a survey about the service. Instead of being spammed by phone calls and emails to complete a survey, all I am getting is radio silence.

Terrible service, even worse excuses. I brought my 2019 Accord in for the fuel pump recall and about a month later my car ends up stalling in the middle of the road. I was stranded for hours near a busy intersection in 115F weather. I eventually got my car towed and dropped my car off for them to look at the next morning. I came back the next day and I am told that a faulty fuel pump O ring was the cause of the issue. I asked to meet with the service manager to see why their team did not see any issues while testing the new fuel pump. In a nutshell, the service manager told me that it was a Honda design issue and there was not much their technicians can do. If it is a Honda design issue, then why is Honda still selling cars? It seems like the service manager was deflecting the blame from him and his service team and putting it on Honda. The service manager asked what he could do. He proposed doing something like refueling my car. What a joke. I guess putting my life in danger and wasting my time has the value of a tank of gas. I would avoid buying your car and getting your car service at this dealership. They clearly do not value your time, money, and safety. My family and I are lifetime Honda owners, but I think that might have to come to an end. I have filed tickets at Honda Corporate and the NHTSA. A Honda Corporate investigator has contacted me and I will be speaking with her next week. NHTSA has also reported this incident to the manufacturer. I find it unusual that I was not asked to fill out a survey about the service. Instead of being spammed by phone calls and emails to complete a survey, all I am getting is radio silence.

The best surprise i got on my honda purchase? Was Evelyn. I have Never had a more majestic service person than this woman who treats me and my Civic Hybird like royalty. From fast efficient service to loaners when in shop. I am never w/o wheels. My experience because of Evelyn will always make me a loyal honda owner returning to purchase cars there Kayla is unbelievable True Excellence at its finest. Whatever I need I am rest assure she will take care of me Andy car anytime at a moments notice. Fast efficient always with a smile. A beauty inside and out and a definite asset to ur dealership

Really wonderful dealership. Everyone was so nice and inviting. The entire process was very quick. From start to finish 3 hours. That was the quickest car buying experience I’ve ever had. I would purchase another car here in a heartbeat 💓

Good service but took WAY TOO LONG. Waited over three and a half hours for an oil change

Great service, friendly staff. Excellent sales person and amazing cars!!!

AutoNation Honda always takes care of me and my CRV. They are my "go! always goes above and beyond and keeps me posted along the way. He makes me feel like a VIP!

Excelente servicio. Tienen el mejor personal mi visita fue en el área del taller muy profesionales y amables.

Very poor service I received on July 20, 2021. I had an appointment for oil change and tire rotation. While waiting, I was told that the parts(oil filter) ha not yet arrived. 3 hrs later, after receiving my car, the tire were not rotated and I highly doubted that the oil ha been changed. But yet I got charged for the service. Charges came out of my pre paid oil change and rotation service contract. I got robbed in other words.

Great experience and Jon was a great salesman. His communication was excellent throughout the process.

Very attentive to customers and very friendly. A dealer I trust when I leave my car to be serviced, never disappoints. Thank you David and Vince.

Compre un auto aquí y me atendieron de lo mejor lo recomiendo el mejor lugar es aquí súper cariñosos y amables

great service i can depend on

During my visits there, the staff were extremely helpful and kind. When first looking into buying a vehicle Yessenia went above and beyond and showed me all the best options for me when decided how to purchase/finance the car. Alex was very helpful and sweet when going over all the paper work for the vehicle. Andres also demonstrated a great positive attitude when I finally went to pick up the vehicle.

First rate service and quick response from friendly service department manager. Did not have an appointment but they took care of me right away.

We’ve always received great service from Roger Asel. Even though we have another Honda dealership a lot closer to our house, we prefer to take it here because of the service we’ve received. He always goes the extra mile.

Can't say enough good things about this dealership. Everyone hates buying a new car, the process is always an upsell and painful. AutoNation was awesome and I suggest you go see Leon Humphries, he's the man!

Chris was my sales guy he was great 10 stars + 🌟 got everything I needed he was very helpful

I got a flat on my way in from L.A. And was in need of a new tire. Although I could have gone to a local tire shop I decided to look for a Honda dealership near my hotel. I found autonation and even though they were swamped, they took care of me. They dropped me off at my hotel and picked me up when my car was ready. Thanks to Kayla, Vincent, Ramon and the whole staff.

Fast service, manager is professional.

Had a great experience at AutoNation Honda East Las Vegas. Price was not mark up like other Honda dealers in town for the same car. Leon was was great and made the whole experience painless and quick. Definitely go see Leon. Finance department was great answered all our questions and had us out in a few minutes. Best experience I’ve had buying a car. Definitely would recommend to go buy a car there.

Awesome friendly staff from the phone call to when you pull up for service. My battery went out so I was a drop in and Roger worked me in and my car was ready in less than 2 hours with a brand new battery. He and the mechanic are my HEROES : ) What an AWESOME team!!!

Awesome friendly staff from the phone call to when you pull up for service. My battery went out so I was a drop in and Roger worked me in and my car was ready in less than 2 hours with a brand new battery. He and the mechanic are my HEROES : ) What an AWESOME team!!!

I am very happy with the service I receive from Roger and the service team. They get me out in the time they estimate and explain clearly what has been done and what is upcoming. My Honda Crosstour has been an excellent car and Autonation Honda East takes good care of it.

Wow", this was the best service I've have ever had,they went out of the to get us a vehicle. This is what we have been looking for they showed us the CAR FAX and it was clarifying I was in happy with the whole buying process.When we finally were able to purchase a car, we had no luck with Car Dealerships in town or the Internet, Luckily a family member of mine,"Rudy" had purchased a Toyota from "AutoNation a few months ago. Pick us up the next morning to get us the vehicle we wanted at the price we are going to be the most comfortable with. AUTONATION GO AND SEE TROY

Very professional and they will guide you and ask all your questions definitely recommend this dealer.thank you

Roger dogged a problem that another dealer denied existed, finding a problem that was severing my brake fluid line. He now gets all the service business on our two Hondas.

It never fails that I always get the best service when dropping off and picking up my car. Everyone is so nice and helpful, especially Kayla. She always walks me through everything in detail. However the only downside is that when I pick up my car my tires always make a noise that it didn’t make before and I always have to go back. Aside from that everything else is great.

Kayla Killian was an amazing help! It was really hot out yet she didn’t let that stop her from ensuring my car service needs were met in a timely matter… A+ customer service

Everyone is friendly including Robert Calvario, my friendly Advisor.

Knowledgeable and helpful service.

My service advisor was very courteous , and helpful. Explained everything that I needed to know and what would be recommended on my vehicle. Although the wait time was long due to being under staffed , I believe it was out of their control. This was minor to me. All in all I had a good experience and recommend people having their vehicles serviced here.

We’ve purchased three cars from this dealership and this last experience was less than stellar. The people I dealt with were not helpful and acted as though I was inconveniencing them. When I had questions after my purchase, it was very hard to reach anyone and you get passed along to someone else multiple times. Very disappointing.

Very positive

Great staff!! Great service, always willing to help thank you very much ❤️

Roger was very nice, and helpful I appreciate the outcome of my A/c and detail of things that needed to be taking care of on my car and I appreciate that they even wash my car . Thank you guys.

Roberto from AutoNation Honda East Las Vegas went above and beyond to help service my Honda Accord. Very helpful and he even set up a text with AutoNation for my future vehicle services. Highly recommend this location and Roberto. I will be a returning customer. Thanks again!

Outstanding service. Extremely helpful. Ask for Roger, he is genuinely concerned and very professional. I showed up for service without an appointment and was taken in immediately. My issue was resolved. Completely satisfied. HIGHLY RECOMMEND!!!

We're visiting from California and we noticed something's wrong with our CRV while we're driving to Vegas. Our appointment isn't until Thursday but we took our chances and walked in at 7am on Wednesday. Robert was very nice! He made sure that everything's in check. We had to replace our tires and they needed to fix our brakes. He wanna make sure we go home to California safe and sound, in one piece! He went over and beyond our expectations! Spent some money but it's all good! After we dropped off our car, Noel, drove us back to our hotel in the strip. Very nice of them and Noel also picked us up from our hotel to the delearship, even if there was a bad traffic during that time. We're happy with their service. Could've been more money if we had things done in California.

Kenny Weaver was great from the beginning when I first spoke to him on the phone after being blown off by another sales person at another dealer. Kenny showed professionalism and cared about my need for a new vehicle and sure enough I walked in and Kenny made it a breeze to be in and out of there in no time getting me approved and in my new favorite ‘21 Accord Hybrid Touring. Thanks again Kenny!

As always, David is very professional and polite.

Service was fast vehicle was ready in 45 min what was disappointing is that I waited 15 minutes to be seen and then another 35 after the service was completed waited over 1 hour and 45 min for the entire process all because the rep was "backed up" according to his words, but when the car was ready he was no where to be found,

Excellent service experience!

Great deals on site, wonderful customer skills, very professional and helpful sales man, he help me all the way to get a lease deal, Thank you.

I had a great experience, my service appointment was timely and provided me with additional information that I needed for my vehicle. David was excellent at explaining everything! Great service!

Jose was awesome. Made the process of buying the car simple & quick. Answered every question I had.

Roger is great and always explains anything I’m not sure of!

We negotiated a new 2021 Honda Pilot over email, yet it still took 5 hours from walking in and leaving the dealership with new car. Technically the 2021 Pilot is new since no one ever purchased it; however, the vehicle seems like a used car. It had > 500 miles on it, scratches and dents on both interior and exterior, and there we animal hairs inside. It seems like someone took a road trip in it. We purchased several accessories and left the car there for installation over 2 days. When we picked up the vehicle, there were more smudges inside and outside of the car. I guess that vehicle was not washed or clean up after the accessories installation. The service department drilled hols and installed a license plate holder at the front bumper even though this was neither ordered or requested by us. Fortunately, the service department agreed to let us return the next week for the removal of the front bumper license and to repair the holes on the front bumper. We do appreciate the service manager for overseeing this correction, and for ensuring that a good job was done for this repair.

Purchased a 21 Civic EX hatch at AutoNation Honda East. Sales Associate was Andres Solano. Mr. Solano was professional during entire transaction. We were particular in regards to trim level and color so we had a bit of a wait for vehicle to arrive. Mr. Solano kept us informed of vehicles progess the entire time.

Great experience, Victor Arizmendi is the best!!

I had to return for a job completed earlier for additional work on the same problem. Roger always is professional and gets me out in reasonable time.

Just bought a 21 Civic EX hatchback. We were a little particular about color and trim level so we had to wait a couple of weeks for the unit to show up. Andy Solano was sales associate and kept us informed until unit arrived. Very solid transaction all around.

Muy buena atención por todo el personal especialmente Luis y Carlos, los recomiendo

Great customer service. Jose is always super helpful and professional

Fantastic service! Gave me a great price for my trade in and a great price for my new challenger. Thank you I will recommend to others!!!!

Excellent Service

I made a service appointment, and received excellent high quality service!

I came with my family to look at a particular vehicle. The sales associate seem to be very confused and was giving me wrong information. The so called "sale manager" named Eddie was called to see if he can clear things up. Eddie was super unprofessional and was very rude! If you dislike you job or dislike helping people, this job ain't for you. Eddie was quick to dismiss us. I will never come back or recommend family and friends to this location if he is still there!

Leon was so helpful. I emailed last night about the car I was looking at. He responded so fast and it was after hours. He made everything go by smoothly and fast. He was also super kind and friendly. I definitely will be returning and sending people that way! I had such a horrible experience at a different place before finding autonation. Thank you again so much Leon!

I trust my car with the service techs at auto nation east. Customer service is always great. Victor was very helpful and really loved my previous advisors Leon and Keith.

Their sales manager; Eddie, was not professional at all and very useless! If you're in the line of business, you should at least learn how to act like you care and try to make a sale. I would not recommend anyone to this location especially because he is the manager!

The worst experience in my entire time buying a car. Horrible customer service, the store has very poor communication between staff. I bought my car back in February of this year. In may I had to change the battery, on June 8th I had todo my service where they changed the oil they told me that they "checked the whole car and that it was in perfect condition". Today , June 21st, my ac is broken and even though I explained this is my only car and a single mom, I have to wait for my car to be fixed in 4 days. THEY say they have excellent customer service, but they don't.

Very professional.

The Service Advisor, Kayla Killian, support was excellent on all 4 of our recent service visits over the past month; however the actual service and/or parts support was poor at best. The first visit on my Fit was diagnosed as a problem with the starter button, which was replaced under an extended warranty. Within days, I had to return (second visit)with an identical starting problem that turned out to be a battery problem (failure to maintain load), which was not discovered on the first visit despite having a “battery check.” The third visit was to replace trim around the windshield. The service department had to order separate parts twice, only to discover that the wrong parts had been ordered or received, necessitating a 3rd parts order and a 4th visit the next day. The service department mechanics and/or the parts department let both the service advisor and me down. This was not the advisors fault, but I am seriously considering switching servicing to another dealership.

The worst experience in my entire time buying a car. Horrible customer service, the store has very poor communication between staff. I bought my car back in February of this year. In may I had to change the battery, on June 8th I had to do my service where they changed the oil they told me that they "checked the whole car and that it was in perfect condition". Today, June 21st, my ac is broken and even though I explained this is my only car and a single mom, I have to wait for my car to be fixed in 4 days. I say they have excellent customer service, but they don't.

My tech was so amazing he was super helpful and because of that Honda East will forever be my go to dealer

Very professional, Leon Humphries was great!! Five star for financing department very knowledgeable and not pushy in the least.

We always receive a personalized treatment and it is one of the reasons why we continue with Autonation Honda , especially for the quality of attention that my husband and I received from David Ramirez, I always follow his correct recommendations, he has great knowledge about what our vehicles need, he is the best, just do not raise the prices of spare parts.

Probably one of the easiest car buying experiences I have ever had. Ken Schwartz reached out to me via email after I entered some information about my trade-in. I went to the dealership the next day and left with a 2021 Pilot Black Edition. From sitting down with Ken to getting the keys and driving away was about 2-1/2 hours. I highly recommend this dealership for the experience and expertise in their products.

I had a spare key made for my car, one of the programmed fob keys. Roger Asel took care of having that done. He was so pleasant and helpful, answering all my questions immediately and it was clear that Mr. Asel's professional knowledge is right on target. He was so nice, so interested in helping me out. A spare key may not seem like a big deal, but I had only one single key so receiving that spare was critical to my peace of mind. Thank you, Roger! You deserve a 5 (5 being he highest score) across the board!

Thanks Roger and the rest of the gang at AutoNation Honda. Great service.

They took care of my issues .and the employees are very helpful and respectful.good job.

Roger Ansel was excellent great service. Quick and responsive.

We have been customers of Honda East for years. We have purchased 3 cars and my brother leased a car and will lease again next year. Why do we keep coming back? Ken Schwartz !!!! and the Honda team. Everything about Honda East is top shelf. Ken treats us like family. He consistently walks us through the process, shepherding us from trade-in to purchase to financing the car. Speaking of financing, Carlos Berger is the best. I would highly recommend Honda East .

They always take very good care of us!

I have had 2 other service mgrs in charge of my car. Yet, Roger by far has been the best. I had been having an issue with a part that was covered under warranty. Rather than drag things out, Roger got a new part in and contacted to me personally asking when he could install it. Coming in for the service he was prompt and his team replace and left my car clean as well! Very happy with his customer service

Kayla,the Service Advisor was very friendly and courteous and very Professional. Autonation Honda is lucky to have her.

Great experience, was very easy to work with

Roger Asel is very unprofressional for car service I didn't go there like 3 years or something, and yeah have to go back for new car 1st service, appointment was 7:15am and i waited for 6 hr, after that he told me we gotta order your break part or something and next week i did appointment 7:15am agian after dropoff my car leave it to them Roger called me like 1or 2 pm he did ordered wrong part for my car we have to reorder for you he asked me to leave the car there so we can work with your car tomorrow or i can pick it up and appointment for next time so i decided to leave my car with him and next day Roger called me and tell me, we have to order another part for you, that how Roger Asel work for Honda. So i got my car back without fix they dont do anything for that 2 days.

David was very amazing, not only as professional but also as human being. I'd like ti see him for life. I recommend this fabulous person.

Jon Furusho was very friendly, helpful, polite, and professional. He made the experience comfortable and was responsive to our requests and needs. Carlos Burger at the finance office was very nice and explaned potential service coverage options well and without pressure tactics. The facility was a bit dated and unappealling, thus the slightly lower rating in that category, but the team made up for it by conducting the transaction without unnecessary delay. The staff deserve an updated facility.

Thank you Keyla! You’re the best!

I visited another dealer first that the car salesman just didn?t seem that interested in selling me a vehicle. I even told my wife that I would nor buy a vehicle from him. Then I came to AutoNation Honda East, located on East Sahara Ave, Las Vegas and received the interest and enthusiasm from the salesman as a potential buyer.

Kayla Killian Service Advisor is outstanding. She made me feel welcome and her customer service is great. Thank you.

It was a great, no-hassle and quick experience compared to our experiences in the past with other dealerships. Our sales associate, Marlo Armea, and finance manager Jude Concepcion were very helpful in explaining to us the pricing and financing and other important aspects in our car buying.

It was a nice experience. But I think of the things we're not necessary. Got my care a year ago only 2000 miles. Yet they replaced the windshield wipers. He said the decision was my but I went by his recomendations. Every one I talked to in the business said he saw me coming lol

Jon Furusho was very friendly, helpful, polite, and professional. He made the experience comfortable and was responsive to our requests and needs. Carlos Burger at the finance office was very nice and explaned potential service coverage options well and without pressure tactics. The facility was a bit dated and unappealling, thus the slightly lower rating in that category, but the team made up for it by conducting the transaction without unnecessary delay. The staff deserve an updated facility.

The staff, specially Kayla Killian, are a very professional and kind bunch of nice people, specially Kayla Killian. If I hadn't already mentioned, Kayla was amazing. I cannot get my eyes off of ..... oh sorry I meant I love the way she made me wait, so I just waited, not too long tho. They recommended something and she just made me say yes. I of course had no idea what she was talking about, sorry. It wasn't that expensive, fast service. safety first, thank you! And Kayla, thank you Kayla bye.

Received great customer service from sales representative on two different occasions, however, this review is about the sales manager. First visit when asked to negotiate on some small fees, manager sent back the sales representative with a simple statement “we have so much demand right now, we don’t have a need to negotiate” and that was acceptable, especially since it was not the specific vehicle we were looking for. Fast forward a couple of weeks and today, a vehicle that caught our eyes was available so we wanted to see it in person and went to visit the same representative as her customer service is great, unfortunately vehicle was already sold but a new one was in transit so we asked for more details to see if it was something worth looking at. The price was not yet posted so we inquired about the price, and again when trying to negotiate same small fees, the sales manager now came out in person and basically said the same thing but in other words, he stated there’s no need for them to negotiate and losing our business was like losing $100 to him, he gave us a story saying he looked at six different states and he knew for certain there’s no vehicles available and pretty much we can buy from him or lose the opportunity, to him losing our business was nothing. We know for sure same vehicles are in transit on other dealers here locally and even a little cheaper, we thanked the manger and left. We understand there’s a high demand and there’s no room for negotiation, however, to us this was horrible customer service and the words chosen a little disrespectful, especially him not knowing the type of sale he could’ve made. This review is probably the first one I write since I just like to walk away and ignore these situations but decided to write it for anyone that is looking into trying to “make a deal”. That might be your response so you might want to start some place else or at least find someone that does appreciate your business.

The staff, specially Kayla Killian, are a very professional and kind bunch of nice people, specially Kayla Killian. If I hadn't already mentioned, Kayla was amazing. I cannot get my eyes off of ..... oh sorry I meant I love the way she made me wait, so I just waited, not too long tho. They recommended something and she just made me say yes. I of course had no idea what she was talking about, sorry. It wasn't that expensive, fast service. safety first, thank you! And Kayla, thank you Kayla bye.

Disappointing to say the least. I would never recommend this dealership. Is it possible to give less than a star?

Quick and friendly service from Roger Asel. I admired the professionalism. I will be returning for my future needs with my Honda CR-V 😊 thank you for the great service.

Auto nation did a good job helping me get a car but I waited 2 days to get my car cleaned and detailed just for it to be still dirty and smell odd .

Autonation Honda East has always been a good reliable service center for my Honda.

Roger Asel my Adviser very professional service and friendly.

Excellent service. Thank you for doing a good job.

Good customer service and got the job done fast. Good follow up to make sure everything was done correctly. Highly recommend.

I would come to the Honda East any day to buy a car. I first looked online and researched the cars I was interested in and then I contacted them thru online and made an appointment. I had a trade in also. I had Jon F. He was awesome, explained everything in the car! I spent a total of Two hours there. The finance officer He was pretty cool also and explained a lot too on the documents. Everybody was awesome there! Thank you Jon F and Honda East you ROCK!!

I have had great experiences with each and every employee. Everyone has gone above and beyond to try to fix any of my car issues. Robert was truly helpful and gracious. He consistently answered my questions and my phone calls. Thank you for getting my car taken care of in a very quick manner

Kayla Killian is my service advisor and she does does a great job on taking care of me regarding my cars maintenance.I appreciate all she does. I truly respect her a lot.she will always be my service advisor.

Roger communicated everything well and was very helpful, even found a coupon for $$ off service.

Excellent service!

I came in on a busy Tuesday and Roger was able to accommodate me . My car needed an oil change and i didn’t have to wait long. Roger also provided me with information regarding my car’s maintenance needs. I’ve been coming to this location for almost 10 years now and the staff are always so nice and patient.

Kayla Killian was amazing taking care of my vehicle. Excellent and very professional service!

I shop around before I buy or lease my car. I find Autonation Honda to have the best price. I have dealt with Marlo Armea for years as he is helpful and courteous always with follow-up calls after each deal. During the course of the year Marlo is always ready to provide me answers and guide me. I have also dealt with Ken Schwartz who takes personal interest in our vehicle needs. He is so easy to talk to and always ready to assist. Kudos to the Service Dept. My guy has always been Keith Staub who has now moved to Parts Dept. Superb service! Thank you!

Service was prompt, friendly, and thorough.

My honda advisor roger asel is very professional. he dont leave out stuff and always on top especially when i told him issues on my car. im very satisfied with his service and will continue to use him as my advisor there at east honda autonation

Roger Asel, my service advisor was very helpful and knowledgeable he did explain to me everything that needs to be done in the future.

Went to autonation to look for a new Honda HR-V. They had the best price available compared to other dealers. My sales person was named Jon Furusho and he was very professional and helpful. He answered all my questions i needed. 10/10 would recommend.

I experience Honda dealership was amazing,customers service was nicely to details and explained of what car you want , all staff are very good customers service and feels like home. I was very thankfully to "TROY salesman" and "ALLAN of finance" for helping us.

Ana Jimenez was amazing … she got me in and out quick and was super friendly. It was a busy day when I was selling my car but they were great in giving me a great offer for my car! Will be back when I decided to purchase a new car later down the road .

Roberto Calvario was my technician and he is always quick, friendly, and always gives me updates on my cars service! He is super helpful!

Fast service, with a friendly staff. Kayla kept me informed and actually called me after the repairs to find out if my car was running ok or did I have any other questions. This is important to find a business that will not rip you off on service or price.

Kayla was very nice and an easy person to work with. She made sure everything was great and ready before I left the dealership with my car repaired. Thank you!

Leon was super helpful, he went thru everything in details and in a very professional manner. We got the best deal ever, he's very honest and he went above and beyond to make his customer happy. Great staff too.

Roger Asel Service Representative is Extremely Professional and is an Asset to Honda.

my nephew is Chris Robinson, he is a great salesman go to him and that car you always dream of. I pray that he grows in that company and gets promoted!!!

Roger the advisor did an excellent job. His professionalism is highly appreciated. Over all they did an excellent jod. Thank you ?

There are friendly and good service I recommend 100%.AutoNation Honda East Las Vegas #1

Bought a new 2021 HR-V. My wife test drive the vehicle and she completely like the exterior color and interior .We also liked the salesman which he completely helped us. We have him a 10 overall.

There is a service advisor that works at the east Sahara Honda dealership. He is the rudest person when I talked to him he didn't want to work on my vehicle he said take it to another dealership. I had to explain to him other dealerships will not honor the warranty. I had to argue with him too get the service for my car. After they had the vehicle for 3 days. I picked up the vehicle and the vehicle was still not fixed. It continued to not start and I called the dealership and had to explain to them that the vehicle was not fixed it's not starting and you have to jump start the vehicle almost every time you get into the vehicle. Rodger seemed very upset because he had to work on the vehicle again. He explained that the starter was defective when they put the new starter in. Ater the new starter was put in the vehicle seems to be working. Rodger needs to be more customer friendly with his customers. I didn't have a good experience with this dealership.

I was greeted when I walked in by Kenny Weaver and he helped me right away. He was willing to listen to what I was looking for and made it happen. I drove away in my new red Honda Civic! Thank you!!

Best Team!!! Vincent, Roger and the mechanics are on top of their game! Love this place. A place you can trust for efficiency and detailed work! I an grateful to their service

I’ve been getting my cars here for the past 13 years. The service department is effin great!!! I’m so happy Vincent is back. He makes the place so much better. Between Vincent and David. I very effin pleased!

Marlo and John were excellent. I thoroughly appreciated the care they took with us, and not pressuring us into another car. I would definitely drive two hours to come buy a car specifically from your dealership. This is the best dealer experience we ever had. Thank you! Thank you!! thank you!!!!

I would recommend my sales representative/consultant Mr. Troy Robina who helped us a lot from the very beginning. During the whole process he never leaves us hanging and very approachable. He's highly recommended.

Tried buying a new Honda car using the new online methods. Tried the local Honda dealer 4 miles from the house but it was a disaster. The specific vehicles I wanted to choose from was not in dealer stock but they continued to misrepresent that fact. When I got down there they tried showing me cars I didn’t want. When I contacted Auto Nation online they had the cars I wanted to see. Upon arriving at their store they had the cars ready for me to test drive. I chose the one I wanted and bought it quickly…

Friendly and helpful staff,I love Honda (east Las Vegas)

Sales rep left me waiting for long period of time after completing the credit application. I had to bring my children with me which wasn?t ideal but I didn?t have other options. My 2 kids were fussing and I was tired of waiting, so I took my application and left. A manager caught me at my car and apologized profusely for what happened. I ended up leaving the application for them to process and then returned later to complete the deal. I did drive away with a new car. However they promised me to fill up my gas tank for completing their Honda Experience survey. I had to come back 10 days later for something else so I did the survey and when I asked about them filling up the tank they claimed they were unable to verify the survey was completed until the following day and refused to honor their promise of filling up my gas tank until they could verify. They didn?t tell me any of that when they said they?d fill up my gas tank. This dealership has subpar customer service and is not willing to do what is needed to ensure a pleasant experience and happy customers. I?d recommend another dealership that has better service.

I just had my 2016 Honda Accord serviced. Having purchased my car from this dealership, I have taken it to the service department exclusively for more than five years. From the very first services, David Ramirez was my service advisor, and so he has been each time I go there. He is extremely knowledgeable, and up-to-date on all recommended maintenance. His expertise has given me the confidence to take my car on long trips far from Las Vegas. Time and again, he has sought my best interests and safety, even calling me later when I had to make a decision about this or that item that needed to be changed or serviced. Without question, David is the best advisor I have ever had.

Roger (attendant person very helpfull) explain me what type of services I have to follow-up with my car

Kayla was AMAZING she got me in and out in a heartbeat I will continue doing my maintenance and service at AutoNation Honda East because of her Thank you

Ken S. Was great! He was able to work a deal that we couldn’t resist. There’s a reason why this is our third Honda CRV. Autonation Honda Las Vegas is place to go!!

Our salesperson Kenneth Schwartz is very knowledgeable about the CR-V.

Car selling at its best. Leon and staff couldn?t of done better in my eyes.

I received fantastic service here. Kayla was my advisor. She was friendly, detailed, and prompt. I expect to pay slightly more when I use a dealership for service, and this was no exception, but the pricing here is still reasonable. I had a few special requests, and they were honored. Years ago I worked on cars and was able to verify the work was completed correctly. I will return for future service.

Their service is enthusiastic and after-service is also great.

Very nice people to do business with, Roger, was who helped me. Nice honest man !!

I went to my Honda service dept to get my air conditioning fixed and to ask if I needed a timing belt replacement. When I pulled up to a service advisor's station, a technician passing by suddenly stopped and said that he smelled coolant leaking. I asked for a computer diagnostic test and an eyeball inspection. It turned out that my car was not safe to drive. I had a coolant leak, my radiator needed replacement, brake pads cleaned and adjusted, and I think one or two other things taken care of. My timing belt is still in good shape. The A/C needed a big drink of freon. The service advisor, Kayla, was attentive, professional, honest, and so pleasant while still serious about my car and my concerns. She pointed out several repair options for parts that saved some money while still maintaining quality. She said my car was not safe to drive and arranged for their shuttle to take me home and pick me up when the repairs were done which really meant so much for me. She returned a call and e-mails promptly and that I am not used to so she is an advisor that I want to keep. Kayla is an asset for Honda, a keeper.

Wonderful dealership, I leased my third Honda in a row from these guys. There deals are always better then the other Honda dealers in town. Ken Schwartz is a wonderful salesman who helped me out with my last two vehicle leases. I would highly recommend setting an appointment with him.

Excellent service and customer service is an A+. Kayla is the best. Courteous, pleasant nd very knowledgeable. Explained about the fuel pump recall to my satisfaction.

It was great. Roger Asel, the advisor was very pleasant and helpful.

Roger Asel the advisor was very friendly and helpful.

Roger and the Honda team always go above and beyond to take care of my needs or concerns.

We drove from Colorado to pick up our car. Couldn't find it anywhere else. Kenny did a great job communicating with us throughout the process!

Good service, good experience, fast and fair price

Came in for an oil change. Went to the advisor Roberto. Explained me the process and the price; gave a timeframe and delivered my vehicle as promised.

Great experience buying a new Accord Hybrid. Will definitely visit in the future for new purchases

Justin is Honest. Services are efficient and reliable.

Great service and awesome people. I have been using this auto nation dealership since 2006 and will continue to do so.

had my oil changed and it was quick and staff were friendly

Great service great prices! How often do you go to a shop and get to say that?

There are friendly and good service I recommend 100%.

Was great, broke my head cover bolt on a DIY job and they did a rush job on it and the job was again less money than I thought it was gonna be. How often do you go to a shop and get to say that?

Its was a great experience, really easy and done in a timely manner .

Got an alert about a Dodge Charger being on their lot, which I'd been looking to buy for almost 6 months. Ended up working the sale with Luis (who I highly recommend, he is probably the best salesperson I've ever dealt with. Bends over backwards to ensure he makes every attempt to get your needs met and questions answered)? Took the car home that evening. Had a couple small issues that the service department was able to handle for us after a little prodding. But, overall happy with my new used car.

I was impressed with the level of efficiency in the service area. Justin was great. He coordinated my vehicle?s service review and completion in a timely and professional manner and was very pleasant to work with. The entire staff with whom I came into contact was very good, which is why I?ve been a customer at this location for over 40 years!

Generalmente la atencion y el trato de sus trabajadores es excelente. Algunos detallitos a la hora de la revision, chequeo y/o reparacion. Algo a revisar es q ya no cuentan con autos para prestar los clientes, en caso de q una reparacion tome algunos dias ni tampoco el servicio de rentacar q brindaban con Enterprise.

They have good service,and my service advisor DAVID RAMIREZ is nice.

Kayla was very courteous and helpful!. She answered all my questions and had a very upbeat and happy attitude.

Had a very pleasant experience. John was great and can’t remember the name of the guy that sold us the gap insurance but he was awesome too! I hope that it continues to be this way when I take my car for service throughout the years, if so you will have a loyal customer and will always recommend people to come here.

Justin is my car adviser and he?s always been kind and very informative in the needs of my vehicle the team gets the work done and always keeps my vehicle running perfectly

Kayla was very courteous and helpful!. She answered all my questions and had a very upbeat and happy attitude.

👍🏾🙋🏽‍♂️👍🏾👍🏾👍🏾👍🏾👍🏾🙋🏽‍♂️🙋🏽‍♂️🙋🏽‍♂️👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾🙂🙂🙂🙂🙋🏽‍♂️👍🏾👍🏾👍🏾👍🏾

David Ramirez took great care of me. He listened carefully and even called with repair required and offered some discount coupons after he found the coupon I provided was expired. Car was done early and David called to review the repairs and statement

every time i come in staff is always friendly and get things done right .

Best customer service experience in LV hands down! They always make me feel welcome, safe and appreciated every time I’ve taken my Honda there to get serviced. Highly recommend Carlos and the team to everyone interested in purchasing a new or used vehicle!!

Great Service, friendly people, really cool place to hangout while waiting, I have all my Honda service here all the time.

Excellent service from start to finish. They put customers first. Andy and Ken from sales, Carlos from Finance and Vincent from service parts have all been amazing. Wouldn't go anywhere else.

very friendly service, Daniel was the person helping me, he explained to me in details wat my car needed, I very satisfied with the service

Very pleasant and easy going. John Paul was very professional and knowledgeable.

Su servicio al cliente., auto partes.

Daniel Lopez took care of my airbag recall with extreme courtesy, understanding, and efficiency. He took me in despite there being a scheduling misunderstanding. The service center was extremely busy and Daniel still made time to check on me and update me on the safety recall’s progress. He politely offered a transmission fluid change and remained delightful and polite when I declined his offer. I am looking to buy within this year and Daniel’s service made me certain I want to buy with Honda East. Make sure y’all take care of that man, Honda!

Great customer service. Kayla was great will be coming back soon.

They were quick to serve me and were really friendly. They provided me the current status of my car and gave me suggestions.

I bought a 2021 honda Crv and I had a very good experience with Honda Autonation. Troy was very professional. He made the process very easy for us. I will recommend this dealership to my family and friends.

Vehicle was serviced and washed. Good experience.

Service staff was friendly and fast explained things well

Justin was very helpful. I?m glad he is my service advisor. I look forward to seeing him in service.

Justin have a great costumer service! Very helpful

Very professional, great customer service. David Ramirez is my service coordinator, and as always he is very friendly and knowledgeable. Always explaining everything to make sure I understand. Always giving recommendations on the different services needed, but does not feel pushy or like he is trying to sell you anything which I like. I don?t like when people are pushy trying to sell you services. Keep it up David! You are great!

They are very friendly and great customer service :)

Honda’s are amazing cars that’s a given. There are a fe dealerships where you could go to purchase one here in Nevada. What has kept us coming back to this location for our last few vehicles is Leon Humphries. You can get amazing customer service anywhere, however Leon with ease made our recent visit and every visit prior an experience. Amazing service is what keeps us coming back...

I recently bought a 2021 Civic. Andy and Robin made sure that I felt comfortable the whole time and took my concerns into consideration. I love the fact that they felt at ease with me as I did them. Normally I would just wait for months before making a decision like this, but I just couldn’t this go around. They have called and checked on me to make sure I’m doing and feeling great with my new purchase. I couldn’t have chosen a better team to work with. Thanks guys!!!

Roberto, my advisor always inspects my Honda Accord thoroughly every visit. He knows his knowledge about cars, and always gives my baby a good shine.

Roger Asel was my technician and he was very polite, professional and very thorough with explaining what my car needed done and why. The service was done in a timely manner. Very please with staff and service.

Professionalism and done when promise. Very satisfaction on work they perform during my visit!!!

This is a terrible place to look for cars. The entire staff is rude and tried to take advantage of me. In fact they picked me up but refused to bring me back home because I didn’t purchase at their inflated price and interest rate. It was raining and cold yet and hey laughed at me trying to get a ride back home. Do not waist your time even shopping here they are thrives and rude.

Fast, professional , great customer service and experience

Service was great and my service guy David was so helpful. Love the facility

This is dealership is diff.,with others dealership in Vegas. They will treat you good like my experienced. The sales was really nice and no BS. I took home my new CRV-EX AWD and only 2hrs awaiting time. Everything was so easy.. thanks to Jose the sales🙏. Not to mention, they picked me up to pickup my new car❤️ Highly recommend !!!!!

Outstanding professional services in closing our purchase with Jocelyn Briones and Joanne Nguyen. No hard ball pressure, gimmicks, or switch n bait; only prompt, straight up, team work to satisfy this customers purchase request. Deal negotiations were comfortable and no stressful degrading attitudes at any time. Communications verbally, email, and txt were consistently timely, polite, helpful, and arrived at a very satisfying conclusion; completed sale and all elements done with details and no surprises. Here is the amazing aspect regarding this purchase: We never met face to face, ever before or even after completion of all elements of this purchase! We began as total strangers over my initial telephone call to delivery. I reside in Ohio and a family member that resides in Las Vegas picked up the new 2021 CR-V and drive away on time and as agreed once funds were received at the dealership via an overnight certified check via Fed-x. These two wonderful sakes professionals met every need I presented to my total satisfaction. Autonation Honda East Las Vegas has a fantastic team like I never before experienced in my 50 years of purchasing new automobiles. Thanks and blessings to a great team that fully satisfied this buyer beyond what words can express. We will be a repeat customer due to a total satisfaction experience. Larry from Ohio.

Rodger is my service manager and he was waiting for me as I drove in. Rodger had my CRV finished and I was on my way home in no time at all, great experience!

I?m happy with the service given to me. Thank you Kayla Killian, service advisor for taking care of my car?s needs when I brought it there.

Quality Good Service at obtaining first hand customer requests. A great team player that constantly help the needs of their customer. A real instinct to understand your clients.... Especially, Ms. Kayla Gillian?s understanding and professionalism on handling services.... you?re very good at following up with your client... Keep it up!

I won't be going to any other Honda dealership in town. Roger A. made this the best experience I have ever had when doing maintenance/service on my vehicle. I would buy Honda's just because of how great things went. I have had service done on my Honda at other dealerships in town and have been so disgusted that I fell upon Honda East. I am so glad I did. Thank you so much for everything.

Excellent customer service, and responsiveness to a problem situation I had.

Purchased our new vehicle from Leon with hsnds on support from General Manager Scott. The process was simple and seamless and they provided a great offer for my trade. This is our third vehicle from this team.

It was great Rodger help me out tremendously he was very kind as well as the shuttle driver

I made an appointment at 7:15 to get my tire looked at and they didn?t look at it til 8:15 when I told them I had to leave by 8:30 so I wouldn?t be late for work. And I wasn?t out of there until 8:45 and I was late after I was told it would be no problem to get me out by 8:30. Was very disappointed.

Brought the car into Auto Nation , Roger accepted the car , very friendly. Called when it was done & easy pickup as well. Duanne

Excellent very friendly. Faster. And really good deal. Thank you

In and out 1 hour 15 minutes... Friendly Service Department ... Explained exactly what maintenance was needed.. I really like my Honda Pilot.

Kenny was great! Overall, dealership was attentive and expedited my purchase!

I was not a big fan of the customer service that autonation but found a couple of service person in this facility that really knows what they are doing,thank you

I wasn’t happy with the service the guy Help me Francisco run my credit without asking me and get my permission get the permission from my wife about my credit and after we signed a deal they send me home with two different key one key of pilot and one key Honda Civic they told me come over we going to change it for you when I come home already said OK so now we’re going to order you one they didn’t need me at the office to bring back the key just gonna order it and then I will bring it in the same day they make me to do back-and-forth a few times I love the car I didn’t like the service

Awesome service.. took a little time but they were short staffed

Justin was very helpful and attentive. He went above and beyond to make sure prices and services were right. Really appreciate the great customer service he provided.

Okay so my 07 Accord was sluggish and some compliance bushings were shot so i was having a very bumpy ride. Brought it to Justin at AutoNation Honda and not only did he figure out why the car was sluggish but he did it with no engine light. Bushings done with everything they did only took a couple hours. Cars purring quieter than a kitten now and also the ride is very smooth. Thank you bro.

We have been a customer at AutoNation Honda East Las Vegas for 6 years now and they always take such good care of us. On the sales and service side, there is always prompt response, professionalism and honesty and kindness. We just recently had our car serviced and they addressed all my concerns with our vehicle, fixed what needed to be and they did it very quickly.

Smooth and easy purchasing experience. They worked with me within my budget and found the perfect match.

Went in to get and oil change and it’s always easy and convenient never a hassle, Justin is always friendly and on top of it he makes the experience a breeze thank you!

Got my oil changed, they were all so nice. They didn?t take that long either.

I bought my first Honda CR-V in 2014 from this dealership. I have put 114,000 miles on it since then. I love that I have only had to bring my vehicle in for the regular maintenance. I just had it serviced a few days ago. While waiting, my service advisor David kept me informed of the technician's recommendations and progress. I am thoroughly pleased with this dealership and Honda. I would highly recommend them

Didn't have to wait that long. Explained to me the things that was done with my car. Good experience.

I always get quality service on my Honda Accord Coupe at AutoNation East. They check all the systems and make sure everything is properly working. There attention ion to detail ensures I don?t have any major breakdowns saving me a lot of money in the long run.

Robert @ Honda East is absolutely the BEST technician ever! He's professional, precise and very knowledgeable. I also have my vehicle serviced timely and no issues with my Honda Pilot or my Civic!!!

The service was friendly, relatively fast, and pretty fair prices. The service Attendant Robert C. was super nice, and no pressure tactics.

I’ve lived in Las Vegas since 1978, and I’ve bought 4 Hondas during this time. Three of them I bought from Honda East. What makes this unusual is that I live on the West side of town. The customer service at Honda East is worth the drive and that is why I return there to purchase. My sales representative Leon Humphries, was respectful, knowledgable, patient and thorough. He answered all my questions and helped me compare models to make the best choice for myself. Everyone involved with my purchase helped to created a pleasant experience.

Need some water for every guest even the small size...

Highly recommend! 👌👌👌👌👌👌👌

Leon Humphries was very welcoming and made my experience with Honda great. He was very patient and took the time to explain everything to me. Always on top of everything. Would highly recommend seeing him!

get service and customer service would recommend to anyone

I highly recommend Honda east Autonation to my friends and family.

Carlos and Kenny were Great! Outstanding Service!!

As a women going to get your vehicle serviced it can be intimidating but having another women technician assist you and explain to you what you car needs, was very comforting. Thank you Shaylea at Honda East Las Vegas.

We just leased another Honda from Autonation Honda East. As they have for every Lease, they worked to get us the best deal. Leon was great to work with.

Kayla was exceptionally wonderful with her job and answered any questions I had. The process did not take long either.

David was friendly, explained everything in detail for my 36,000 mile service - and he gave me an accurate window of time to wait and explained all charges.

I went there to get my oil changed I was glad to be assisted by Kayla. even though she is one of the newer service reps you wouldn?t know it being that she was so attentive and helpful. Will be definitely scheduling all appointments through her

Justin was absolutely amazing. He was courteous, helpful, and personable. He ensured I was comfortable with all the information before servicing my vehicle and the work was completed quickly. He was a true professional.

I Had a problem with my ridgeline truck and it was fairly new I went to buy the parts for the problem that I had and the parts manager told me to go see the service manager. Have the service manager help me out in a way where I didn't have to fix it myself they fixed it for me service was Excellent they did a great job I am totally totally satisfied. The dealership went above and beyond what was necessary to make me happy.

I thought I was going to have to find a way to fix a problem that I had myself. the parts department the service manager all help me out and I got my problem fixed right away I postpone getting it done for a long time because I thought it was going to be expensive. The dealership was very helpful friendly, Never had a dealership do this for me was very nice.

Everytine I go there They treat me like family... they are all nice. David is reliable, knowledgable and easy to talk to...

Thanks!!! To everyone in services for making me feel safe

My service representative, David, is the best. He's always dedicated to providing me and my car great service and keeping it in tip top shape. He knows I hate problems because problems cost. But he finds a way to make thing affordable and helps me prioritize repairs. Thanks David! Thank you AutoNation East Sahara.

Thank you Justin for always giving great advice in regards to my vehicle. Also thank you to shawn for always working on my car. Great team work AutoNation ?

Ken was definitely the best very knowledgeable and professional

Kayla explained everything and had great customer service!

They know the value of a lifetime customer, simply priceless.

This was a better experience than my 1st time. My only question now is why are some repair parts are little more expensive than other shops. I still don't mind coming there and i do recommend to friends. I appreciate their service and hard work. Thank you.

Por que siempre el personal es muy eficiente

Good communication with tech and repair was faster than expected

Service dept A1 David goes over your work done, explains everything one should be aware of. Kind and considerate this is a true Guest service rep.

The one thing I have to say is, during the finance part of it, I was offered the add-on's, he did not fully give me pricing, my mistake and not asking, but I think when offering the add-on's he should have said "this is the add-on, this is the cost to you". I should have reviewed it but he really didn't offer that either....I learned a good lesson that day for sure....purchasing my first car since my husbands passing....I guess I just was really nervous about the entire thing....once again my mistake so now I am really stuck with a few add-on's I don't want.

I would recommend good job

Great Internet Sales Service. I did not want to talk to any salesman and I negotiated the price I wanted by emails. I called them for an appointment after price was negotiated. Ken Schwartz, the salesman, attended to me the whole time and explained everything about the features of the car. I have not met a better salesperson than Ken. Eddie Litchford, the Sales Manager, was also very nice and accomodating.

Always very friendly courteous service at AutoNation Honda East.

From the time I pulled in excellent check in service started paper work finished in minutes. Car was finished being serviced well before the time i was told. Thanks Jeff

Excellent customer service and on time oppointment ! Kayla the employee she was nice and helpful.

My experience was very professional from the initial salesman (Chris) to the financing officer (Alan). The whole process was efficient and very well done.

Easy and convenient service. Facilities were very clean and guidelines for Covid protection were in place and followed.

The Sales person is kind and patient He provided everything I need with smooth process.

My advisor was Kayla Killian. Very courteous, helpful. Very impressed by her professionalism. She accepted my coupons and explained what was going to be done at this visit.

Was visiting Las Vegas from SoCal, my car?s service light came on. Called this place in the morning and they gave me an appointment for that afternoon. They did the oil change and also inspected the car well. Appreciated the external car wash at the end. Thanks, -R.J.

Roger was very personable and professional.

The advisor Justin Bennett is very helpful and knowledgeable. I will for sure goes back to them .

I would recommend Joanne Nguyen. She worked her butt off to get the car I wanted and was very professional. I loved the customer service I received while there and the finance manager made things easy to understand. Top notch!

Thank you Justin for helping me with my car. Thank you for understanding that money is little tight at the moment but still took the time to write down what I needed to start looking into servicing.

I was in and out in record time to get my service issue taken care of. Thanks to David for making my service visit such a pleasant one.

We got exactly what we were looking for, hassle-free, great service

Great customer service especially David Ramierz

Honest and outstanding service!

Thank you Eric and Carlos ! I walked out with the car And the price I wanted! God bless you ! I’ll be back

Chris is super nice and good salesperson. He is very helpful.

It?s always a pleasant experience going in to Honda. David is super nice and efficient. My car is always worked on in a timely matter. Being a busy mom of 3 getting in and out as quickly as possible is a bonus! I love my Honda and Honda?s team!

Roger was amazing. Communicated well with what was going on with my car.

Had to get a software update. I was created soon after I arrived by Josh. He let me know what yo expect and how long it would take. When my car was ready it was clean and easy to get. Thank you

Outstanding customer service, on time and promise kept. Very clean and professional environment

Buen servicio, rapido y confiable. Arreglaron el problema de la puerta.

Of all the Honda dealers service departments in Las Vegas, this is the only one I trust with my Honda?s. They are honest, nice, and their work is the best

My experience was great and the salesperson who assisted me was very helpful and walked me through the whole process of purchasing the vehicle. I enjoyed every aspect and look forward to working with them.

Excelente atención muy amables todos me siento como en familia

Kayla Killian was excellent . I had no appointment but still oil change service was quick.

Kayla was great from the moment I drove up. She is quite adept at her job and knowledgeable of the many services offered.

The service is very nice.. is better when we make an appoitmet. The wait is less.

My experience was very pleasant. The stall was very friendly and courteous. Roger Asel was very informative and the service was done in a timely manner. Thank you Roger for your professionalism

I like it because everyone is very courteous and very nice very attending Joe Ramirez does a super great job of get me in and get me out that’s why I like to go early at 7 AM appointments

Nice rep & helpful & assist you in every steps of buying your car

I will never buy a car here.. i sold my car i came back to canceled my Honda care and Carlos gave me the hard time to cancel it I did this in June and its December and its still not cancel I been back and forth..they don't there job Right im still waiting for my Refund good on getting your money back

Our whole buying experience with this dealership was excellent. No pressure No hassle.

I?ve been going to Auto Nation East In Las Vegas Nevada for the last 7 years. I have found the sales and service staff to be considerate and knowledgeable, always willing to extend a helping hand. As long as I continue to live in the valley I will continue to utilize Auto Nation East for my sales and service requirements

Overall I was happy with the process. It was quick and easy to sell my vehicle, which is a very nice vehicle. Some of the process seemed robotic and rehearsed. Some of the comments and actions i saw from a few employees seemed disturbing. If you are going to be in this business you should act professional.

Friendly, professional and courteous sales personnel, financial advisors and staff.

Exelente. Todos me atendieron profesionales. GRACIAS

The service from the representative was great. The facilities really do need to be updated

fast professional and safe now.they also wash your car for free

Excellent service, David Ramirez and the technician took good care of my car. Great job! Happy customer. Highly recommend AutoNation Honda East Las Vegas.

I went in for an oil change and air in the tire. Justin took care of all my car's needs. I appreciate the kindness he showed through out the process. I will definitely be back for all my car's needs in the future.

Thank you Jocelyn and Alan for all your help during our purchase process. Very informative and helpful from the beginning. Jocelyn kept in contact with us and updated us on used vehicles as they became available and helped us find the right car for our family.

The professionalism of customer care service representative Josh.

Everyone was great, they treated me with respect!!

They went to extra mile to obtain the Honda Accord Hybrid in the color I wanted and it was an upgrade with no extra cost.

The service department did not advise me that the side mirror they replaced would not be the same color/finish of the existing mirror and that the warranty does not cover paint. Now, one mirror is white and the other is pearl. I left several messages for a management call-back. No one ever called back and the General Manager was never available to receive my call. I firmly believe one important way to measure a service company is by how it responds to the inevitable mistake they will make. AutoNation Honda in Las Vegas failed miserably on this one. I will now need to take the vehicle to another location to correct the color.

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The employees are friendly, helpful and competent.

It is always a great service at Autonation Honda. Great service overall, and helpful employees when I have a question about my vehicle.

They were quick and courteous while helping me.

Thank you for the professionalism and commitment in all the services I have received .

If this gonna be the case,I would not recommend East Las Vegas Honda Nation

Great quick and easy service. I would recommend to anybody I know that this place is a wonderful place to buy a new or pre owned vehicle. The prices was fast and easy and I got the car I wanted

Extremadamente satisfecha es el 3 carro que compro con autonation honda east Las Vegas Porque tienen un excelente servicio siempre te tratan súper bien y te ayudan en lo mejor para ti zulma es una persona que tiene un excelente customer service te ayuda mucho tiene siempre algo bueno para convencerte y te hace sentir de la familia 😀🤗 me encanta a y dan muy buen servicio en los carros también muchas gracias autonation honda east Las Vegas for su excelente servicio

Awesome..................

Lot of repairs, a/c compressor tires, alignment, and drive axle seals in the transaxle housing. Completed in about four hours. I question how detailed the diagnostic are and is there a written report available?

Jose was very good. He got us a deal we were looking forward, quick and super fast. by the time we arrived at the dealership, he had the car ready. thanks

I really like the personalized service I receive every time I take my car with you for maintenance

Very positive experience from Jose? explaining the SUVs to the test driving,

Justin did a great job helping with my car and it was ready before he said it would be, was washed and ready to go!!

Excellent customer service and clean facility. Love how they handle customer specially David.

Great place and great people. They really take care of you.

Took care of me had me in and out awsome experience

Justin Bennet was great and his customer service was top tier. He made sure everything was communicated clearly and everything was done in a timely manner.

The service director Vincent is the reason I love taking my car here! He is so friendly and incredibly helpful!!!!!

Sale MAN Jason was absolutely amazing and help me out on my options also Allen was great too thanks I love my Honda

Good customer service , fast with quality . Keep up the good work. I would highly recommend you.

Great facility, great people. Always take care of everything, sometimes before I'm even aware there's an issue. Highly recommend.

This was a great place to go as a first time buyer. They were very informative and very patient with me answering various questions. I will definitely recommend going to AutoNation if your buying a vehicle for the first time or thinking about purchasing a vehicle.

Roger is the best in the service department , He got me in and out in a few. If you need your car service especially a Honda go see him, He's very good at his job

I've been taking my cars to the Honda dealership for over 20 years and the customer service is outstanding. Thank you Vincent Vitale for taking my car for a test drive and solving a problem unseen by the human eye.

I observed the staff are really focus on their customer on my case I’ve been satisfied of the services for the past 5 yrs under the advise of David Ramirez he is really honest & thorough on his explanation of what services my car really need; He is an excellent standing towards his responsibilities & to his customer

I was pleased with my service rep, Justin, I didn?t feel like I was being taken advantage of. I was told what I needed which I knew in advance, so I had it repaired...

All around good service and people

Thank you Mr.Roberto Calvario for being splendid & excellent service.Just keep it up!!!!

Fantastic Customer care, always put smile , friendly and professional. Nothing is difficult to them . Justin Bennet was assigned for take my appt service and He help me to understanding of the car needs . Good Job Justin thanks for your help.

Josh was my service rep and he was outstanding!! He was very helpful and explained everything that was done. My car was done quickly and on time and was clean and disinfected. Great service as usual. Been servicing my Odessey here since 2012.

Thank You to Robert Calvario for advising me in regards to my front Brakes to be replaced! He has excellent communication and customer service skills! I'll see you soon!

This place has the best customer service of all dealerships! the waiting area is very clean.

Justin in the service department was amazing great customer service and very attentive. I would recommend Auto Nation Honda.😀😀Thank you

Buying a car is always one of the worse experiences. However, I purchased a 2020 CRV, our salesman Troy was not pushy, gave us space and was very pleasant to work with.

Took my vehicle in for service and Roger was just awesome in taking care of all of the issues and concerns I had.

I have been coming to this Service Department for the last 3 years, the facilities are NOT APPROPRIATE for the service personnel or for the customers. Please review the facilities in person so you will see eventhought this is the closes Honda Service center to me I am going to drive a few more miles to go to a center that is more appropriate and safe.

Great service, Great team Roger Asel was amazing and really helpful.

Roberto was the person that helped me. He was very nice and was able to explain what my car needed. He was very patient and nice.

David is a good service advisor. He makes sure things get done right on your card . great service overall. Can't ask for anything more

There are all excellent and I have experience to see all staff are very professional to introduce there qualities, there are the best !!

Took my car in for service it was quick, efficient and as promised. Justin was my service writer he keep me updated on the progress. I recommend this dealership for quick efficient service.

Excellent service very clean super fast high quality

The people working there are curtious, very help ful and it is so easy to get what you need plus they make sure you are satisfied.

Justin Bennet is fantastic.. I trust him fixing my car. He is the best.

Service on Honda is great David Jimenez took care of my car service and I’m well satisfied

Waited 30 minutes for service advisor to see me. Seems pretty high. Overall I am satisfied been going autonation Honda Las Vegas for years and they do a pretty good job

Always helpful and friendly.

Fast service this is my 5th Honda that I have bought from Autonation Honda east, Zulma and Francisco are always fast and efficient and they provide great customer service

I did my Honda Accord 2015 front driver side Tire Loosing air at Honda East Sahara with Justin Benett toke care of the service and he did a good job and my car is running again.

There customer service is great and friendly. My third time buying a car from them.

Great 👍 place. The service advisor will discuss in details what’s to be done in your auto. Very nice and friendly staff.

My car has 28k miles and wouldn't start. Called the dealership who had my car towed, battery change and wash washed all in 2 hours. Thanks for your prompt service.

I have been going to AutoNation Honda East Las Vegas since I've moved here and since then Justin and his team has taken great care of my car. They provide excellent customer service. The lobby where we wait is well maintained and comfortable. They are reliable, reasonable and very knowledgable. I have the upmost confidence in them every time I take my car in to be serviced or repaired. I won't go anywhere else. I recommend them to everyone! Ask for Justin!

Fransisco is honestly the best rep we could have asked for

Awesome experience every time! Very efficient service from Mr. Roger Asel, Mr. Justin and Mr. Vince of the Service Department.

Roberto really did go out of his way and made sure I was taken care of. Greatly appreciated. Lobby looked clean but it was busy so waited outside. He gave me updates on my car and He offered me water which was also appreciated. 10/10 Las Vegas East

Just a real quick Thank You for your time of being honest Justin.... I trust Honda and have recommended many people......Justin by far is the Best.......Thank You again Honda.......

Roger in Service was excellent. Carlos and Zulma were fantastic.

All went smoothly and performed in a timely manner

Very good professional service.

Buen servicio al Cliente. Francisco fue nuestro agente y fue muy amable y comunicativo. Me gusto mucho que no presionaba para hacer la venta siempre nos dio nuestro tiempo para pensar y siempre trato de darnos un buen precio.

Extremely satisfied by the great world class Service received by Roger Asel and Mr. Vitale. My loyalty to Autonation Honda East will continue because of the years of great experiences with your great service advisors, accurate solutions and the best sales experience by Zulma. Thank you for over 12 years of the best car services you have given me. Gabriela B.

Awesome customer service. Got me in and out with a new car!

My service advisor Justin took care of my family and I very well. We needed to get a new starter in my Pilot. That was going to take a day. He set us up with a rent a car and even dropped us off at Enterprise since they were not picking up any customers due to the Covid-19 pandemic. We really appreciate your service and will be coming back for all future services.

Always happy with the service we receive from AutoNation Honda East Las Vegas. A.Z. and Ken Schwartz always go above and beyond.

Professional customer service with a friendly staff. Roger is amazing! Vincent Vitale is amazing. Trustworthy staff and quick service. I don’t take my car anywhere else and highly recommend this staff and location to all. ⭐️⭐️⭐️⭐️⭐️👍🏻👍🏻

Taking my Honda CRV for service/maintenance at this location for several years now, I think, says it all. I have always trusted this place, especially my service advisors, with the care of my car. My car is 15 years old and still running great. That's how great they take care of it. Thank you to Justin B., my newest advisor and to the techs working on my car to keep it always in tip top shape and giving me and my family peace of mind always on the road.

Mr . Roger is excellent hospitality, and giving me advice about my next service to my Honda and the store was hygienecally. .while i am waiting to get my service done Mr. Troy explained to me very well the car i wanted to buy again in Auto Nation Honda at Sahara, all my 3 cars i bought in Honda Auto Nation. thank you and stay safe ..

Robert was very helpful and fast at doing my oil change

Everyone provides me with a good service, but I ask not to wash my car and they washed, is not a big problem anyway, my car was looking beautiful

I went last minute without an appointment and they were very helpful and it was fast.

I received an excellent work and service. The staff are nice and the facility is very clean.

Friendly and efficient service as usual. Roger Asel, service advisor always takes care of me. Miss my salesperson Johnny Molina though.

Dave was excellent ... got me in and out

Wonderful service...got right in for my 8:30a appointment and my bumper was repaired and car washed by noon. Roger was exceptionally helpful!

Every time I come to this location I get awesome service. Yesterday I took my car to do alignment and other work done,and I would like to recognize David and Keith. Cause every time I come here they both make sure I leave happy with a smile,they are very friendly and definitely I ll be going always back to get my car services at this location. Thank you.

Staff is very friendly and knowledgeable. Can?t get better than that. Josh was the service person that set up everything to fix my vehicle. He is amazing. Thank you very much.

Excelente trato, muy buen servicio

Very straightforward People to deal with. Excellent customer service. I will recommend them to friends who are looking for a Honda.

I had to take my car in to replace a flat rear tire. I did not have an appointment, but Joshua still helped get my car serviced in a timely manner. He was very helpful and had a great attitude. Awesome customer service!

Muy buena experiencia y muy tratable los señores del servicio le doy 10 puntos del 0 al 10

The staff was friendly and helpful. Roger was very informative and got me in and out of there quickly. The service was quick and everything was serviced perfectly. I actually don't mind going in for service, which is something I've always dreaded. It's a nice change.

Paid cash for my vehicle, it?s been a week and still don?t have my green slip.

David is honest. One thing that you will look for to get your car serviced is honesty. Thank you david.

All staff were curtious and were wearing masks for our protection.

Excelente servicio muy atentos con los clientes

Very helpful staff and great service from agent CHRIS and manager Jocelyn

Good experience. Great customer service would recommend

Awesome customer service , couldn?t have gone smoother :)

I had my car service done at east Sahara and Roger did an excellent job. Thank you very much!