My van broke down on the freeway and we were towed to this location. I was flying out the next morning, so I was unable to go into the store and speak face to face with anyone. They were quick to fix the vehicle without any issue. Problem was, I was told by Antonio that I would be able to pick up my van when I got back into town on Sunday, as long as I showed up by 6 PM. I was dropped off in a Uber from my flight about 4:30 PM. It was raining, I had my four kids, which includes a 3 month old, and found out that nobody was there. I called Antonio who said he would figure out what happened. He then texted me, "They already shut down. Everyone is gone.. They don't open til tomorrow at 7am." No call, a text. I called him to tell him he had done me wrong, gave me false information, and that my family was stranded without a vehicle, in the rain, and we live 2 hours away. Antonio told me the Service Manager would call me, but he never did. After getting sick of the rain, waiting outside, and our luggage soaked, we got a Uber back to the airport to rent a vehicle to drive home. After renting the vehicle, Antonio TEXTED me that cleaning crew would be there in an hour or so and could let me in. I told him that I would be able to swing by and get the van. He then texted me a bit after that it would 45 mins more than that. I understand he was trying to fix his wrong, but I had already stood in the rain with my family, rented a van, and dealt with a huge headache that shouldn't have happened. Worst part is, I asked him to have the service manager call me, and it still hasn't happened, it's been two days. This a wrong that needs to be fixed.
Drew Burton
Feb 12, 2019