12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

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Recent Reviews from AutoNation Honda East Las Vegas

Around March 5, 2020, I purchased a used 2004 Ford Mustang with a considerably low asking price for the car to have 97000 miles on it. I was satisfied with the car in its condition and agreed to pay the asking price of 3900 (which came out to 4950) AS IS. Originally, they gave me a warranty which I signed and still have a copy of, then during my transaction they switched it to an as is, and I then had 5 days to return the vehicle if need be. Before my transaction was complete I further inspected the car to notice the tires were in very poor condition with cracked side walls all around but there was sufficient tread. My friend and I complained to the salesmen and I refused to accept the tires in the condition they were in, they were “reinspected” and they replaced all my tires for free, which they should have done before hand. I used the vehicle for a few days with no issue before I started to feel a sort of jerk when I excelled and on the 6th day ( I kid you not) I go to enter the highway and the engine light begins flickering and finally came all the way on as I attempted to accelerate. I had a friend put the car on the scanner and The car was misfiring on the 3rd cylinder. He did some inspections and found ALL of spark plugs were basically blown out to .08+ when they shouldn’t be higher than .054. I had to replace my spark plugs, coil pack, and some wires and the car seems to be running great now. All in all, I WOULD NOT recommend buying a USED VEHICLE from this dealer due to the fact that they have a “150 point inspection” yet the car failed to meet many up date requirements and they cared very little for the full health of the car. It is clear their car inspectors are not doing a good job at making sure the car is full running condition and just skim through their inspections. I still give them 3 stars because the car is in great condition now that I have got everything up to date, but for a “CERTIFIED USED VEHICLE” it fell below standard as I drove off the lot.

Erick Mendenhall Apr 8, 2020

STOP ,STOP Don’t stop there,if anyone wants good service please don’t go to Honda because the service advisor and the supervisor are the worst. The general manager himself did not know anything. They are just playing with the customers, the mechanics are terrible. The maintenance manager says it is okay to put water in the washer fluid because the mechanic put the water there. Then the general manager says he does not know what kind of fluid it needs. The mechanic placed oil outside the motor and the smoke after I start the engine goes inside the cabin(car). I complained and no one cared about my problem not the general maintenance manager not the general manager either understood how was it possible that water went in there. I explained to them and they replied by saying that Honda applies water to their cars. It took 2 hours for them to replace the oil and that is unacceptable, no explanation no consideration to customer, they lie to me I try and I try to get some explanation from the service manager about why so many mistake,and he don’t care he just agree three times we put water I don’t know about my concerns, is because they are selling in black market the original parts and fluids , or just serving money for Honda because is not acceptable ,the don’t need still and lie the customers ,because they don’t know what customer service is. No one deserve be try it like animal , and I’ll call and let the corporation about what this people are doing in Honda este Las Vegas and I fill scare I believe we are not safe dropping our cars in that dealer if we can call that space dealer because is JUNK CAR SPACE,I change service advisor 6 times because any one care about peaple, I don’t know all the team is the same because I don’t have any recommendation , I hope all that team can go and sell food because they DONT KNOW ABOUT CARS , I hope nothing happen with any customer any personal car damage for this unprofessional team, those people are so bad doing that job believe team is not a good word to describe this animals , I hope everything change the corporation’s can clean all this peaple and can find betters workers , any Honda driver is safe if they go there,in service department they try peaple like a peace of garbage, remember service manager, supervisor and general manager no one has any knowledge about customer service and no knowledge about cars , I don’t have option just give one start because I can’t rate with ZERO START is no rate for this place, I hope I can safe human life with this letter,I hope peaple can read this and then they can rate like my this TERRIBLE DEALER

Ramon Lopez Dec 27, 2019

I will never purchase another vehicle from AutoNation, especially from Honda East Last Vegas. I had purchased by used 2015 Honda Pilot on 3/2/2019. I saw that the vehicle was available through multiple websites, however there was no actual photos of the vehicle. When I had contacted the dealership to ensure that the vehicle was still available, we were excited to drive in and check it out! The salesperson mentioned that the Pilot was just coming out of the body shop but it has got through their 125-point inspection. We test drove the vehicle and then decided to proceed with the purchase. I had advised the salesperson that the vehicle isn't clean since there was still dust and particles on the left side door panels. They had cleaned up the vehicle and removed the markings on the window from the body shop. Took the vehicle back to the dealership on 3/14/2019 (12 days after purchase) when we had noticed that when we were driving, we could feel a lot of bumps. Found out that the vehicle needed an entirely new power steering rack. Got the vehicle back on 3/14/2019 6:30PM and then found that the problem was still occurring, now our rear-view mirror was loose and one of the speakers wasn't working. We didn't have the vehicle long enough to enjoy the audio so there was no way for us to find out about it until after the fact. Took the vehicle back on 3/16/2019 8:45AM (14 days after purchase) to get the items fixed. Received a call later that evening stating that they did not have the parts and it will be available on 3/19/2019. We finally picked up the vehicle on 3/21/2019. Items were fixed, all of our gas was used, the vehicle was dirty and not vacuumed after the techs had fixed the vehicle. Today is 3/26/2019, 5 OUT OF 28 DAYS my vehicle was in the shop. I am very disappointed in the AutoNation brand and the dealership itself. It seems like the certified inspection was a joke. If I wanted to have a troubled vehicle like this, I could've gone to those smaller dealerships off of Boulder Highway. I should've known something was up from the beginning since there were no photos and when I saw the vehicle it was still "coming out of the body shop". I am lucky that my husband is a mechanic and he noticed these issues right away. I am sure this has happened to other people but they didn't notice until the warranty was up and had to pay out of pocket. Again, I will never buy from AutoNation, especially from Honda East Las Vegas.

Cynthia Gonzalez Mar 26, 2019

I would not recommend this dealership to friends or family and if you have a few minutes I'll tell you why. It's not even a true Honda dealership. AutoNation is it's own thing, I was told this by 2 other Honda dealerships one of which I ended buying a Civic from - Findlay Honda, Ask for Terry. My wife and I came in, December 24th 2016 and bought a white 2014 Honda Civic EXL. While inspecting the vehicle I noticed if you pulled from the bottom of the grill you could open it as if it were a mouth. I expressed my concerns to our salesman Jose, and he told me he would forward my concerns to his manager, Robert Mispagel. As I looked at the car further I noticed things here and there but this being a used car I could look past as wear and tear. Seeing as this was going to be my wife's car I could not look past the grill. I asked Jose if it would be possible to subtract the price of the parts needed to fix the grill from the price of the vehicle? Jose let me know that there was no negotiating as it was the companies policy. At the end of our test drive we met Robert, who stated he would have his guys look at it and make sure it is fixed before we left that day, as he assumed it was an easy fix. After purchasing the vehicle we went outside and Jose put the temp license plate on and Robert met with us again and told us that his guys looked at it and discovered that the tabs that affix the grill to the bumper had broken off and that he would have one ordered ASAP and he or Jose would call us to make an appointment to come in. At this time I also noticed the passenger side cowl was damaged and Robert stated that he believed one of his vendors was responsible for the damage as he took a picture of it with his phone and said it was a minor issue he will have taken care of when the grill is fixed. Since it was Christmas with new years around the corner and when I did call the following week I was told he was on vacation, I did not expect for it to happen ASAP but I did expect some correspondence. After checking my email and spam folders and asking my wife to check hers, there was no sign of communication from anyone from AutoNation regarding the repairs. I reached out to Robert January 25th, a month later, and asked about the grill and cowl repairs. He wrote back the next day saying that the grill was on back order and that it would be there on the 3rd of February. Then wrote on the 3rd saying it would be there on the 6th. I wrote back the same day asking how long they would need the car and heard nothing so I wrote on the 7th about the grill situation and heard nothing back until the 15th. On the 15th I was told the grill was actually still on back order and that he would let me know as soon as it came in. I talked to Robert over the phone mid February and he explained to me that the reason that it was so hard to obtain the grill was because it wasn't a sought after part so that is why they didn't have it in stock and why it was so hard to get one from Honda. Being a Honda Civic owner for years, it was hard for me to believe that a grill would be such a hard part to get a hold of. I called the Findlay Honda parts department and asked for a quote for the grill assembly and cowl piece for a 2014 Civic sedan EXL trim level. He asked me which part I needed and I asked if they had all the parts necessary in stock and he said yes. I asked for every part I would need and he gave me my quote and asked if I wanted to talk to service to make an appointment. I asked him how hard it would be to get these parts if I was not able to come in right away. He told me that they were easily obtainable parts, but that they have the parts in stock so that it would not be an issue. The week of May 22nd they finally had the part. I asked if they could send it to the Findlay Honda by where we live. Robert told me no, that he could only send the part to other AutoNation dealerships. I asked if he could send it to the Buick AutoNation to have them install it. He told me no, since it was certified pre-owned the grill had to be put on by a honda tech. I felt as though this was Roberts time to shine and try to make up for the past 5 months of his failed communication, but no, he even STILL managed to not fix the broken cowl that he stated his vendor broke. It's disappointing to say the least, simply because we were taken aback by Jose's non pushy sales tactics and phenomenal customer service! He answered all my wife's questions and if he didn't know, he found out. To be quite honest the whole experience was pleasant because we didn't just feel like a faceless number with Jose. Finance was pushy trying to get us to buy garbage we didn't need. (PS just get the gap insurance. All the others cost more than they are worth.) We even had to come back and refill paperwork because they messed up. Roberts lack of communucation, sense of urgency, horrible customer service and not following through with what he said he was going to do, is the main reason why I would never recommend this dealership. We even told Jose we were in the market to buy another car in the beginning of the year but ended up buying from Findlay Honda because AutoNation was such a nightmare.

Josh Salgado May 30, 2017

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12,000,000 Cars Sold to Happy Drivers

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Recent Reviews from AutoNation Honda East Las Vegas

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12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from AutoNation Honda East Las Vegas

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