Recent Reviews from AutoNation Honda East Las Vegas

I was really looking forward to owning a Honda. I heard many good things about Honda and how they treated their customers. I'm very unhappy that this did not turn out to be my experience at this dealership. I realize now that they just wanted my money and didn't give a damn about me after that. They were all talk!! To start, the salesperson delivered my car absolutely dirty. He said he had to make a stop to a construction site beforehand. Almost every bit of my brand new car had construction dust all over it. I couldn't believe it! Since it was late at night, I couldn't wash it or do it early in the morning since I had an appointment at 7 and then had to rush off to work. People I showed my car to that morning were shocked that they would sell me a car in that condition. He tried to make up for it and did send me some money, but it was too late. What's even worse is a few days later they pulled the "yo-yo" financing type of scam on me. That's when they say you're all approved at a certain interest rate and then call you later to come back to do some more paperwork (without saying why). When you get there, they break the news to you that they made a mistake and have to change the interest rate to a higher one. Pretty dirty business how they would do this after you sign a contract. You would think they would cover all their bases before they have you sign a legal document with the offered interest rate. I hear car dealers do this a lot to make more money. They figure you'll just accept the higher rate since you're all happy and already drove the car off the lot. My advice is to make 100% sure the interest rate they give you is final, so these slick dealers can't pull this type of scam on you. Since they screwed up, the sales manager offered two free car washes at the dealership, which really is nothing since they'll be making a whole lot more than what these two measly car washes would cost. I eventually took advantage of it to find that the people who washed it didn't care and did a lousy job (maybe because it was free). I could still see windshield wiper streaks and bug parts on the windshield and other parts of the car. When I let the guy know in the back, he got defensive and said that I needed to schedule an appointment for a detail. I was even asking the jerk about a detail! I was upset and told the sales manager who offered me the free car washes to begin with. He acted shocked and took pictures of the dirty areas. He never did anything to make up for it. To end this story, go somewhere else to buy your car. Surprisingly, there are two other dealerships in the area!! I would never recommend anyone to the Honda on east Sahara after this experience.

Carol Tanabata May 10, 2018

I took my car to this dealer for oil change, tire rotation and two recalls that the car had. The technician failed to remove old oil filter gasket and installed new oil filter over old oil filter gasket. His mistake led to its failure resulting in the release of oil under pressure which resulted in my accident. I was driving on Desert Inn Rd. it was on the overpass of Las Vegas Blvd. And I-15 freeway. I was going 50 mph when I stepped on the brake lightly to reduce speed and I just lost control, the car pulled to the left crashing against median and it bounced off to the right crossing the other two lanes and crashing against concrete barrier. Luckily I didn't hit any other car nor another car hit mine. After the car stopped I was dizzy because the Air bag went off, I even thought the car was on fire because of the white powder from air bag. I got out and I was confused as to what had happened and what made me loose control. I looked on the road to check if there was something that I went over and made me loose control. I didn't see anything on the road, walking back to the car I noticed a stream of fresh oil that led to the resting place of my car. I looked under the car and noticed oil dripping from the undercarriage, the wheels were soaked with oil and saw drops of oil on the side of the car and rear of the car. At that moment I realized that the oil from my car made me loose control. I had my car towed to my house and I decided to raise the car to check exactly where the oil was leaking from. I saw the oil filter had a piece of the gasket sticking out so this is clearly the cause. I went to the dealer and spoke with the manager and told them their mistake which caused my accident. The manager simply said that they were not responsible and didn't do anything wrong. I am posting this so something like this doesn't happen to anyone. If you have no other options to take your car for maintenance or service please be very careful and have them show you what they did to your car.

Roberto Velasco Feb 9, 2018

I would not recommend this dealership to friends or family and if you have a few minutes I'll tell you why. It's not even a true Honda dealership. AutoNation is it's own thing, I was told this by 2 other Honda dealerships one of which I ended buying a Civic from - Findlay Honda, Ask for Terry. My wife and I came in, December 24th 2016 and bought a white 2014 Honda Civic EXL. While inspecting the vehicle I noticed if you pulled from the bottom of the grill you could open it as if it were a mouth. I expressed my concerns to our salesman Jose, and he told me he would forward my concerns to his manager, Robert Mispagel. As I looked at the car further I noticed things here and there but this being a used car I could look past as wear and tear. Seeing as this was going to be my wife's car I could not look past the grill. I asked Jose if it would be possible to subtract the price of the parts needed to fix the grill from the price of the vehicle? Jose let me know that there was no negotiating as it was the companies policy. At the end of our test drive we met Robert, who stated he would have his guys look at it and make sure it is fixed before we left that day, as he assumed it was an easy fix. After purchasing the vehicle we went outside and Jose put the temp license plate on and Robert met with us again and told us that his guys looked at it and discovered that the tabs that affix the grill to the bumper had broken off and that he would have one ordered ASAP and he or Jose would call us to make an appointment to come in. At this time I also noticed the passenger side cowl was damaged and Robert stated that he believed one of his vendors was responsible for the damage as he took a picture of it with his phone and said it was a minor issue he will have taken care of when the grill is fixed. Since it was Christmas with new years around the corner and when I did call the following week I was told he was on vacation, I did not expect for it to happen ASAP but I did expect some correspondence. After checking my email and spam folders and asking my wife to check hers, there was no sign of communication from anyone from AutoNation regarding the repairs. I reached out to Robert January 25th, a month later, and asked about the grill and cowl repairs. He wrote back the next day saying that the grill was on back order and that it would be there on the 3rd of February. Then wrote on the 3rd saying it would be there on the 6th. I wrote back the same day asking how long they would need the car and heard nothing so I wrote on the 7th about the grill situation and heard nothing back until the 15th. On the 15th I was told the grill was actually still on back order and that he would let me know as soon as it came in. I talked to Robert over the phone mid February and he explained to me that the reason that it was so hard to obtain the grill was because it wasn't a sought after part so that is why they didn't have it in stock and why it was so hard to get one from Honda. The week of May 22nd they finally had the part. I asked if they could send it to the Findlay Honda by where we live. Robert told me no, that he could only send the part to other AutoNation dealerships. I asked if he could send it to the Buick AutoNation to have them install it. He told me no, since it was certified pre-owned the grill had to be put on by a honda tech. I felt as though this was Roberts time to shine and try to make up for the past 5 months of his failed communication, but no, he even STILL managed to not fix the broken cowl that he stated his vendor broke. Roberts lack of communucation, sense of urgency, horrible customer service and not following through with what he said he was going to do, is the main reason why I would never recommend this dealership.

Josh Salgado May 31, 2017

I would not recommend this dealership to friends or family and if you have a few minutes I'll tell you why. It's not even a true Honda dealership. AutoNation is it's own thing, I was told this by 2 other Honda dealerships one of which I ended buying a Civic from - Findlay Honda, Ask for Terry. My wife and I came in, December 24th 2016 and bought a white 2014 Honda Civic EXL. While inspecting the vehicle I noticed if you pulled from the bottom of the grill you could open it as if it were a mouth. I expressed my concerns to our salesman Jose, and he told me he would forward my concerns to his manager, Robert Mispagel. As I looked at the car further I noticed things here and there but this being a used car I could look past as wear and tear. Seeing as this was going to be my wife's car I could not look past the grill. I asked Jose if it would be possible to subtract the price of the parts needed to fix the grill from the price of the vehicle? Jose let me know that there was no negotiating as it was the companies policy. At the end of our test drive we met Robert, who stated he would have his guys look at it and make sure it is fixed before we left that day, as he assumed it was an easy fix. After purchasing the vehicle we went outside and Jose put the temp license plate on and Robert met with us again and told us that his guys looked at it and discovered that the tabs that affix the grill to the bumper had broken off and that he would have one ordered ASAP and he or Jose would call us to make an appointment to come in. At this time I also noticed the passenger side cowl was damaged and Robert stated that he believed one of his vendors was responsible for the damage as he took a picture of it with his phone and said it was a minor issue he will have taken care of when the grill is fixed. Since it was Christmas with new years around the corner and when I did call the following week I was told he was on vacation, I did not expect for it to happen ASAP but I did expect some correspondence. After checking my email and spam folders and asking my wife to check hers, there was no sign of communication from anyone from AutoNation regarding the repairs. I reached out to Robert January 25th, a month later, and asked about the grill and cowl repairs. He wrote back the next day saying that the grill was on back order and that it would be there on the 3rd of February. Then wrote on the 3rd saying it would be there on the 6th. I wrote back the same day asking how long they would need the car and heard nothing so I wrote on the 7th about the grill situation and heard nothing back until the 15th. On the 15th I was told the grill was actually still on back order and that he would let me know as soon as it came in. I talked to Robert over the phone mid February and he explained to me that the reason that it was so hard to obtain the grill was because it wasn't a sought after part so that is why they didn't have it in stock and why it was so hard to get one from Honda. Being a Honda Civic owner for years, it was hard for me to believe that a grill would be such a hard part to get a hold of. I called the Findlay Honda parts department and asked for a quote for the grill assembly and cowl piece for a 2014 Civic sedan EXL trim level. He asked me which part I needed and I asked if they had all the parts necessary in stock and he said yes. I asked for every part I would need and he gave me my quote and asked if I wanted to talk to service to make an appointment. I asked him how hard it would be to get these parts if I was not able to come in right away. He told me that they were easily obtainable parts, but that they have the parts in stock so that it would not be an issue. The week of May 22nd they finally had the part. I asked if they could send it to the Findlay Honda by where we live. Robert told me no, that he could only send the part to other AutoNation dealerships. I asked if he could send it to the Buick AutoNation to have them install it. He told me no, since it was certified pre-owned the grill had to be put on by a honda tech. I felt as though this was Roberts time to shine and try to make up for the past 5 months of his failed communication, but no, he even STILL managed to not fix the broken cowl that he stated his vendor broke. It's disappointing to say the least, simply because we were taken aback by Jose's non pushy sales tactics and phenomenal customer service! He answered all my wife's questions and if he didn't know, he found out. To be quite honest the whole experience was pleasant because we didn't just feel like a faceless number with Jose. Finance was pushy trying to get us to buy garbage we didn't need. (PS just get the gap insurance. All the others cost more than they are worth.) We even had to come back and refill paperwork because they messed up. Roberts lack of communucation, sense of urgency, horrible customer service and not following through with what he said he was going to do, is the main reason why I would never recommend this dealership. We even told Jose we were in the market to buy another car in the beginning of the year but ended up buying from Findlay Honda because AutoNation was such a nightmare.

Josh Salgado May 30, 2017

If I could rate ZERO STARS I would. This is a terrible establishment! We feel scammed! My dad bought a BRAND NEW 2016 Honda Civic TOURING for 30K last Wednesday (not even a week old!!), we asked to have the moon visor added for free bc he was paying $2,500 down and the visor was only $183 -- they lied and said they can't bc that's with the parts department and they are separate. We walk over to parts, my dad starts joking around about it being installed for free and the parts agent states, if it's not on the due bill, I can't. What!? So it was possible and they lied. So we ignored that and figured we already purchased the visor. Gave my dad's information and they said they would call when the part arrived. Drive the car off the lot and I noticed something wrong with the back break cover. It was hanging loose bc they had just installed the tint. My dad was told Friday (15th, 2 days after purchase) that the part was ready to be installed. He went, asked for them to remove the tacky autonation decal, fix the backlight cover and install the moon visor. 2 hours go by and my dad notices his brand new car sitting outside in the sun and nothing new was happening. He asked the service attendant and they broke the bad news -- someone dropped the ball and couldn't find the visor. My dad is a disabled vet and a diabetic -- you do not neglect your customers that long with only removing the decal in 2 hours!! At this point my dad was pissed and needed to head home, before he left they advised they found the piece at a different part of the warehouse -- he said he'd come back Monday (yesterday). He was so upset about how he was being treated after buying a brand new car that he called and asked to speak with a sales supervisor. They told him they had to investigate and would call him back. Nothing Friday. Nothing through the weekend, but I can understand, they may be off. Nothing still. Unacceptable! He goes yesterday, spends another 3 HOURS for them to tell him there was no part and that the backlight cover needed to be ordered and replaced. Again, being disabled and diabetic he had to leave pissed and nothing resolved. Such a terrible place of business. Took my dad's money and now that the deal was closed toss him off to the side like a piece of trash. Do not do business here! Wish we could return this car and purchase at a different dealership. Especially one that's not cheap and would INCLUDE a $183 visor. Yeah, 30k car PLUS the extended warranty for an additional $2300. Thanks for robbing us and treating us like shit!

Kevin Bell Jul 20, 2016

I am a "ghost" meaning I have no real established credit. I am a first time buyer. These are the numbers in comparison with AutoNation Honda East and Carmax. The numbers: AutoNation Honda East. Car: Honda Accord Year: 2007 Mileage: 80K Down payment: $3,000 APR: 28% Monthly payment: $438 Carmax. Car: Volkswagen Jetta Year: 2013 Mileage: 30k Down payment: $3,500 APR: 12% Monthly payment: $358 Now looking at the numbers you may think that the reason the APR is lower for Carmax is the extra $500 down payment, but the best Honda later offered us 15% APR with $4,500 down. The story is we took the 2007 Honda Accord with the 28% APR. We were going to pay the additional $1,500 within 28 days to get a lower APR. The day we took the Honda it was told to us that it was in need of a new starter. They installed a new starter before we left the lot. The very next day the car would not start. We were stranded and called Honda. They sent a tow truck. It took two hours for them to get there when we only 14 minutes from Honda (according to google maps). Not only did they take long, they did not send a car for us. We had to find a ride back to the dealership. We asked for a refund. They came up with new numbers. Still the best they could do was 15% APR with a co-signer. I had already made up my mind I wanted a refund. At first they asked if we had our debit cards used in the down payment for the refund. Then we were told that they would cut is a check but it would take 2 days to go through corporate. We said okay and went to Carmax. After falling in love with the 2013 Jetta, we could not get it because we did not have our refund. Carmax held the car for is for 3 days. We went to Honda on the 2nd day and expected our check. Instead they swiped our debit cards. Unfortunately this meant it would take the banks anywhere from 3-7 business days to show back up in our bank account. We were stuck without a car until the money went through. We called and asked Honda to please cut us a check so we can get our car but they said they couldn't. Thank god a family member loaned us the money so we could get the Jetta. I would recommend the Carmax experience over Honda/AutoNation to anyone.

Monica Mendiola May 12, 2014

MonicaVM May 12, 2014

AutoNation Honda East Las Vegas has the worst customer service of any car dealer I have ever dealt with. They just don't “Get it!” I purchased a small and inexpensive car simply for getting to work. They had a car that caught my eye for this on line and went down to test drive and buy it first thing in the morning. During the test drive I note some minor mechanical problems but nothing I can't live with. After hours of disorganized paper work and moving desk to desk for each little part of the process I had keys in hand but no car. They still had to “detail” it. It was now past noon. I had to leave and come back to get the car because the process had taken so long. This was a Thursday. The next day I got a call at work. They had forgotten to have me sign an inspection form required by the state of Nevada. They wanted it right away and had emailed me a copy. Unfortunately, being at work, I did not have access to my email, printer and scanner, or the time to come deal with it. I told them I would take care of it as soon as I could but I was working long hours over the next few days. By the time I was done, they were closed. After reading the form, I noticed I was suppose to see it before the purchase paper work was offered. The form also stated the car had no problems, yet it DID have some problems covered by the inspection form. On Saturday, the second day I had the car, I got another call while at work from some one else at AutoNation Honda. This time the person was very demanding I come down RIGHT NOW or they would come to where I worked to get the form. When I said I had concerns about lying on the form about having seen it before purchase and that the form contradicted the true condition she got VERY rude to me, said we could do the whole paper work process over then. She then went back to demanding I come down to do it. She would NOT accept that I was at work and did not know when I was going to be done. I finally had to hang up on her because she would not stop demanding to know when I would be there. I had off on Sunday but they were closed. On Monday at 11:30 they called and emailed demanding I come sign the form by noon or bring the car back! I called to inform them I would be bringing the car back after work because I was feed-up with there harassment the woman started yelling at me and would not let me talk at all! When I demanded to speak she hung up on me! That night after work my wife and I took the car back. While the general manager was processing the paper work to terminate the sale my wife told the used car sales manager she was not happy with how they had treated us. He started arguing with her that “We should not lump him in with his sales staff!” “He did not OWN them and was not responsible for how the people he managed acted.” He went so far as to threaten to delay or stop our refund! The general manager said nothing, ignoring the fact his sales manager was insulting and further antagonizing an already unhappy, now ex, customer. It is important to note this is AutoNation Honda East Las Vegas 2075. I know this is the exact designation because they have continued to harass us for a “positive review” via email. I know this is an automated email they keep sending. I would think they would take us off the list after we returned the car and canceled the sale because they sucked! We ended up going to AutoNation Toyota Las Vegas. THEY treated us well. Had our sale done in 1/2 the time even though we had no car in mind when we went to them and they were more busy. So not all AutoNation dealers are as incompetent and have as poor service as AutoNation Honda East Las Vegas 2075!

Tom Bourke Feb 12, 2014

AutoNation Honda East Las Vegas has the worst customer service of any car dealer I have ever dealt with. They just don't Get it! I purchased a small and inexpensive car simply for getting to work. They had a car that caught my eye for this on line and went down to test drive and buy it first thing in the morning. During the test drive I note some minor mechanical problems but nothing I can't live with. After hours of disorganized paper work and moving desk to desk for each little part of the process I had keys in hand but no car. They still had to detail it. It was now past noon. I had to leave and come back to get the car because the process had taken so long. This was a Thursday. The next day I got a call at work. They had forgotten to have me sign an inspection form required by the state of Nevada. They wanted it right away and had emailed me a copy. Unfortunately, being at work, I did not have access to my email, printer and scanner, or the time to come deal with it. I told them I would take care of it as soon as I could but I was working long hours over the next few days. By the time I was done, they were closed. After reading the form, I noticed I was suppose to see it before the purchase paper work was offered. The form also stated the car had no problems, yet it DID have some problems covered by the inspection form. On Saturday, the second day I had the car, I got another call while at work from some one else at AutoNation Honda. This time the person was very demanding I come down RIGHT NOW or they would come to where I worked to get the form. When I said I had concerns about lying on the form about having seen it before purchase and that the form contradicted the true condition she got VERY rude to me, said we could do the whole paper work process over then. She then went back to demanding I come down to do it. She would NOT accept that I was at work and did not know when I was going to be done. I finally had to hang up on her because she would not stop demanding to know when I would be there. I had off on Sunday but they were closed. On Monday at 11:30 they called and emailed demanding I come sign the form by noon or bring the car back! I called to inform them I would be bringing the car back after work because I was feed-up with there harassment the woman started yelling at me and would not let me talk at all! When I demanded to speak she hung up on me! That night after work my wife and I took the car back. While the general manager was processing the paper work to terminate the sale my wife told the used car sales manager she was not happy with how they had treated us. He started arguing with her that We should not lump him in with his sales staff! He did not OWN them and was not responsible for how the people he managed acted. He went so far as to threaten to delay or stop our refund! The general manager said nothing, ignoring the fact his sales manager was insulting and further antagonizing an already unhappy, now ex, customer. It is important to note this is AutoNation Honda East Las Vegas 2075. I know this is the exact designation because they have continued to harass us for a positive review via email. I know this is an automated email they keep sending. I would think they would take us off the list after we returned the car and canceled the sale because they sucked! We ended up going to AutoNation Toyota Las Vegas. THEY treated us well. Had our sale done in 1/2 the time even though we had no car in mind when we went to them and they were more busy. So not all AutoNation dealers are as incompetent and have as poor service as AutoNation Honda East Las Vegas 2075!

tjb5 Feb 11, 2014

After having been mauled on my last two deals and thinking about it, for most of the times I have gone to a dealership, I had a good experience well worth noting and explaining for it is rare to find salesmen whose word is their bond. Bought my brand new Honda Odyssey Touring Elite from Mr. Gregg Smith, Internet Manager. The van was not even built at the time I contacted Gregg inquiring about availability and prices. My first nice surprise is when I read the appraisal he emailed me I noticed that for being a USAA member I would receive a $3600.00 discount. This discount, I noticed, changed to $2000.00 a couple of days later but when he send it to me and I told him in no uncertain terms that I would be delighted to be the owner of such a vehicle, I asked him if it was going to be necessary some kind of deposit to secure it which is something 99.9 of scandalous dealers would ask for, and he replied that my word was all he needed, that he would secure the van for me at the terms we had agreed on. From conversations at a couple of other Honda dealers their attitude was that this particular model was in high demand and no discounts or deals would be offer and yes, immediate deposit, would put our name on a waiting list. So when the discount was offered and maintained throughout the deal, no change of heart, no hanky panky about extra this, extra that. The van was built in Alabama on November 13, 2010 and arrived to Las Vegas right before Thanksgiving. The deal was exactly as described, the options never wavered and the trade in value for the 2010 Odyssey Touring I decided to change (now, that deal is perhaps an all time low for me, one of the worst in recorded history) so to pull the nail out I swapped for the 2011. I do not know about the staff in general at Desert Honda for I only dealt with Gregg Smith via internet. We had to drive from St. George, Utah to Las Vegas to pick this brand new baby, 2 miles on it. Gregg shoots from the hip, does not play games or takes advantage of a high demand vehicle to retract his word. This is worth mentioning for every time or most of the times, the back and forth, the whole process is equally bad as a root canal, in my opinion. He will send the agreed appraisal and from that moment on will not deviate from the bottom line. A little on the lengthy side, wasn't it? Give this guy a call just to see if he offers a better deal than the one presently on the works and if demographically feasible head on to Las Vegas to pick up the new vehicle

eddiewannabee1 Dec 2, 2010

So, I'm not disgruntled, but I'm not impressed either. Overall, I would say it is a very sub-par Honda dealership, and I've been in Honda dealerships in 4 other states as well as Findlay and Honda West here in Vegas. I test drove cars at Honda West and Findlay, but ended up finding the used car I wanted at Desert Honda. Of my experience at the three Honda dealerships in town, this one is far and away the least friendly, least professional, and least customer-service oriented. Having said that, they had the used car I wanted, and would give me the price that was acceptable. I actually found several Odysseys that I thought would work for me, and negotiated (if you can call it that) over the internet with Sandy Day. I made an appointment to come in for a test drive of 2 different Odysseys, and told Sandy that if everything checked out, I would leave a substantial deposit (several thousand dollars), and be back 3 days later with a check from my outside financing source. I showed up on Saturday, as arranged and Sandy was no where to be found. We finally found someone to help us, who turned out to be Pat Cassini, the head of sales. It was in the middle of "cash for clunkers" and the dealership was busy. One thing that was extremely frustrating was that we had to stand out in the 105 degree heat (with our kids) while Pat kept having to go back and forth to the showroom for different things. Pat didn't do any selling of the cars on the test drive, but we knew we were going to get an Odyssey, so that was no big deal. One of the cars was making a wierd squeeling noise, but Pat seemed to think that wasn't an issue. It made me nervous and ended up being the dealbreaker for that car. We decided on the other Odyssey, and started the process of buying it. It took a LONG time to get everything done, even though we were just putting down a deposit. At the time we signed the agreement of sale (the car was a certified used) I asked if there were two "sets" of keys to the car and they assured me that there was two "sets" with every certified used car. I took that to mean two keys and two remotes. Wrong. Also, the seat cushion was missing for the middle front seat (the little "8th" seat). I made them supplying that seat a condition of sale, and they wrote that into the contract. They said they would order it immediately. Wrong. 3+ hours after we started the sales process (over 4 hours at the dealership, start to finish) we were out the door without the car (our choice) and a promise to return to pick up the car when our check arrived via FedEx from the credit union. Our experience in finance was pretty minimal, since once they heard we were getting 3.99%, they backed off of pushing financing on us. I'm assuming none of their lenders could match that. I showed up mid week the next week to drop off the check and pick up the car. No middle seat. I asked Pat when he expected it in and he said it had not been ordered yet, and could not be ordered until the sale was finalized. Huh? I signed the paperwork on Saturday, and in any case, you can't sell the car as a certified used car missing the middle seat, so you might as well order the seat regardless of whether or not it is sold, a pending sale or just sitting on your lot. Also, they brought me the keys. Two keys, one remote. Add $100 to my total. Pat had morphed from ok salesman into a pretty rude and impatient guy. He was pretty short and curt with me when I expressed dismay that two "sets" of keys didn't include two remotes. I drove off the lot a little frustrated, but I liked the car, and I liked the price. Flash forward 2 weeks and two separate additional trips across the valley, each time to pick up my seat cushion and each time returning frustrated. I dealt with both Sandy and Pat, neither was able to get it right. The first time Pat "installed" the "new" cushion that was missing the safety latch and said I was good to go. I drove off the lot and

raddoc2009 Sep 28, 2009

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