Welcome to AutoNation Honda East Las Vegas. We look forward to serving your Honda needs in the Las Vegas area. Before you come in for a test drive, be sure to read the reviews about our dealership from happy Honda customers!

Recent Reviews from AutoNation Honda East Las Vegas

Wednesday january 23rd,, i get another call from another gentleman saying he needs the car back, i explain my situation as i need to speak with scott and he has no answer as to whats going on so he transfers me to sales who cant tell me anything and says scott is in a meeting all day who transferes me to service who then tries to put me back into contact with alex. No answer so im transfered to a managers desk named roger, no answer, i leave a voicemail explaining whats going on .. i try to call autonation again after this connect with sales and im told scott is out for the day. Transfers me to a managers desk and goes to same voicemail,, i leave another message.. I message a sales rep and asks if they have scotts number and ask to please have him get in contact with me . Says as soon as she can she will let him know to contact me,,, tells me scotts in meetings all day and will have scott call me the next day.. Roger calls me back, i explain to him my situation he says i cant help i need to speak with scott. Alex calls me tells me they need the loan car back.. i explain i havent spoke to scott and if i bring back the loan i dont want to drive the car off the lot and void the warranty so what do i do.. says nothing is wtong with the car i have 30 days to keep bringing it back if i keep hearing the noise. So i tell him i dont want the car if they arent going to fix it and remind him i just want to fix it or else see whats going on, and if i drive the car off the lot i need it in writing that im not liable for warranty being voided if the starter goes out and they never fixed it . So he says abdolutely how about i keep the loan car till the next morning and he will relay to scott what was said and have him call me back the next day Thursday january 24th, noone calls. Friday january 25th, noone calls. I get a message from the sales person asking if ive been in contact with scott yet, I explain no. And person says that its strange because they personnaly spoken with scott about my issue.. asked if i want to speak with another manager and i explain i have and that they say i need to speak with scott . No reply, no calls, i return from work this night Saturday january 26th, i still have the loaner car. Noone has replied.

Taina Galvez Jan 26, 2019

Saturday january 12th Ive attempted to purchase a used 2009 toyota yaris that has been fully inspected with no issues.. car was detailed and dropped off to me around 5-530 with 5 days to decide if i want to keep the car. As i travel for work sunday my wife has been driving the car letting me know of any concerns. 1 in particular was a grinding noise on a cold start for a split second.. Wednesday 16th. I fly back in town late evening. Thursday 17th morning me and my wife catch the sound on video from a cold start. Call jorge the sales person and explain to him what im hearing, he remimds me im drivimg a used car and its not going to run like a new car. I tell him im purchasing the car with the intention it will last me some time before i have to replace things like these.. ask what are my options and he ask if i want to give the car back, i explain no i like the car if you can fix the problem, we come to an understanding. I immediatly take it in to honda to have them inspect the car for what i believe is the starter.. I speak with scott let him know the sound, he sets me up with a loan car as id rather have the car fixed, assured me that its still under warranty and they will look into it. Someone who i believe is the service manager, alex , asks me whats wrong with the car, i show him the video comment i believe its the starter , he agrees to the noise but says maybe its the vtc actuator as many "hondas" have this issue but will figure it out. Im then set up with the loan car while they begin to diagnose the noise on thursday 17th 5th day .. Tuesday january 22nd i traveled for work,,,im given a call by alex saying nothing has been done to the car and their tech says everything sounds normal, i explain everything i have researched including starter and vtc actuator and my experience hearing the noise after only starting it once, asked what has been looked at and he says the vtc actuator, And that it looks good. So i say if nothing has been done and you say my car is ok, then i will need to discuss with scott what are my choices as i would like to weigh my options about what can be done because all im asking is that you look into what i think the problem is.. and if not weigh my other optins of giving the car back .. im told to keep the loan till the next day and theyre going to relay to scott and give me a call back

Steve Galvez Jan 26, 2019

I was just here few minutes ago to look at the used 2017 Honda Accord Sport that they have listed on their used inventory. The asking price $21,9XX and out of door price was $24,394. First of, the car was dirty and messy. They didnt even bother to clean the car before putting it up for sale. You can clearly see that the vehicle have been vinyl wrapped and whom ever did the job of removing it, didnt do a great job at all as you can see all the residue that was left behind. The car is only a year old and it sure doesn’t look like it. The previous over of the car didn’t take care of the car at all. The main reason I’m giving this place a one star rating is because of the attitude of their sale manager. After testing driving the said vehicle, i asked for its out of the door price. And you guys know all the bs that goes with any car sale. The sale manager sat down with me and the sales rep, i told them that Honda West have the exact same vehicle that they have but its lower mileage and definitely in much better condition than the one they have. The best part is, Honda West is asking only $24,000 for it out of the door. The manager them told me straight to my face that I should probably go to Honda West i stead and purchased the vehicle they have. Talk about customer service? Never say that to any of your customers especially when they are just being brute honest with you. If i can give this place one star I definitely would!!! I HIGHLY RECOMMEND THAT YOU DO NOT GO WITH THIS PLACE. You’ll be treated as you are idiot and don’t know anything about buying a car. Will definitely never come to this place again! *reply to the owner* I really appreciate for taking your time and reading my review but I graciously decline your offer. You've lost my business and this is not about saving a few hundred dollars on a car. We're talking about the attitude of your sale's manager. I highly suggest that you train your managers to be professional and put their stinky attitude in the trash. I can understand how your sale manager act towards me if I was being rude or have an attitude towards them but sadly I was just stating nothing but facts. Also, kindly tell all your sales rep to not be a door guard. The moment I walk in at your door, you had two sales man sitting right next to the door and starts rushing to me. Not everyone likes to be bombarded by hungry sales rep to make commission off you. Lastly, please please please, have your guys clean the car before showing it to a potential customer. It's very unappetizing to look at dirty car. nobody wants to look at dirty car. I hope the other people who will go to this dealership will be treated with kindness and not experience the unprofessional and stinky attitude of the sales manager. I hope this review will give an insight of what to expect from this dealership. Thanks for reading -Andrew

Andrew Cabrera Aug 31, 2018

If I could rate ZERO STARS I would. This is a terrible establishment! We feel scammed! My dad bought a BRAND NEW 2016 Honda Civic TOURING for 30K last Wednesday (not even a week old!!), we asked to have the moon visor added for free bc he was paying $2,500 down and the visor was only $183 -- they lied and said they can't bc that's with the parts department and they are separate. We walk over to parts, my dad starts joking around about it being installed for free and the parts agent states, if it's not on the due bill, I can't. What!? So it was possible and they lied. So we ignored that and figured we already purchased the visor. Gave my dad's information and they said they would call when the part arrived. Drive the car off the lot and I noticed something wrong with the back break cover. It was hanging loose bc they had just installed the tint. My dad was told Friday (15th, 2 days after purchase) that the part was ready to be installed. He went, asked for them to remove the tacky autonation decal, fix the backlight cover and install the moon visor. 2 hours go by and my dad notices his brand new car sitting outside in the sun and nothing new was happening. He asked the service attendant and they broke the bad news -- someone dropped the ball and couldn't find the visor. My dad is a disabled vet and a diabetic -- you do not neglect your customers that long with only removing the decal in 2 hours!! At this point my dad was pissed and needed to head home, before he left they advised they found the piece at a different part of the warehouse -- he said he'd come back Monday (yesterday). He was so upset about how he was being treated after buying a brand new car that he called and asked to speak with a sales supervisor. They told him they had to investigate and would call him back. Nothing Friday. Nothing through the weekend, but I can understand, they may be off. Nothing still. Unacceptable! He goes yesterday, spends another 3 HOURS for them to tell him there was no part and that the backlight cover needed to be ordered and replaced. Again, being disabled and diabetic he had to leave pissed and nothing resolved. Such a terrible place of business. Took my dad's money and now that the deal was closed toss him off to the side like a piece of trash. Do not do business here! Wish we could return this car and purchase at a different dealership. Especially one that's not cheap and would INCLUDE a $183 visor. Yeah, 30k car PLUS the extended warranty for an additional $2300. Thanks for robbing us and treating us like shit!

Kevin Bell Jul 20, 2016

I am a "ghost" meaning I have no real established credit. I am a first time buyer. These are the numbers in comparison with AutoNation Honda East and Carmax. The numbers: AutoNation Honda East. Car: Honda Accord Year: 2007 Mileage: 80K Down payment: $3,000 APR: 28% Monthly payment: $438 Carmax. Car: Volkswagen Jetta Year: 2013 Mileage: 30k Down payment: $3,500 APR: 12% Monthly payment: $358 Now looking at the numbers you may think that the reason the APR is lower for Carmax is the extra $500 down payment, but the best Honda later offered us 15% APR with $4,500 down. The story is we took the 2007 Honda Accord with the 28% APR. We were going to pay the additional $1,500 within 28 days to get a lower APR. The day we took the Honda it was told to us that it was in need of a new starter. They installed a new starter before we left the lot. The very next day the car would not start. We were stranded and called Honda. They sent a tow truck. It took two hours for them to get there when we only 14 minutes from Honda (according to google maps). Not only did they take long, they did not send a car for us. We had to find a ride back to the dealership. We asked for a refund. They came up with new numbers. Still the best they could do was 15% APR with a co-signer. I had already made up my mind I wanted a refund. At first they asked if we had our debit cards used in the down payment for the refund. Then we were told that they would cut is a check but it would take 2 days to go through corporate. We said okay and went to Carmax. After falling in love with the 2013 Jetta, we could not get it because we did not have our refund. Carmax held the car for is for 3 days. We went to Honda on the 2nd day and expected our check. Instead they swiped our debit cards. Unfortunately this meant it would take the banks anywhere from 3-7 business days to show back up in our bank account. We were stuck without a car until the money went through. We called and asked Honda to please cut us a check so we can get our car but they said they couldn't. Thank god a family member loaned us the money so we could get the Jetta. I would recommend the Carmax experience over Honda/AutoNation to anyone.

MonicaVM May 12, 2014

AutoNation Honda East Las Vegas has the worst customer service of any car dealer I have ever dealt with. They just don't Get it! I purchased a small and inexpensive car simply for getting to work. They had a car that caught my eye for this on line and went down to test drive and buy it first thing in the morning. During the test drive I note some minor mechanical problems but nothing I can't live with. After hours of disorganized paper work and moving desk to desk for each little part of the process I had keys in hand but no car. They still had to detail it. It was now past noon. I had to leave and come back to get the car because the process had taken so long. This was a Thursday. The next day I got a call at work. They had forgotten to have me sign an inspection form required by the state of Nevada. They wanted it right away and had emailed me a copy. Unfortunately, being at work, I did not have access to my email, printer and scanner, or the time to come deal with it. I told them I would take care of it as soon as I could but I was working long hours over the next few days. By the time I was done, they were closed. After reading the form, I noticed I was suppose to see it before the purchase paper work was offered. The form also stated the car had no problems, yet it DID have some problems covered by the inspection form. On Saturday, the second day I had the car, I got another call while at work from some one else at AutoNation Honda. This time the person was very demanding I come down RIGHT NOW or they would come to where I worked to get the form. When I said I had concerns about lying on the form about having seen it before purchase and that the form contradicted the true condition she got VERY rude to me, said we could do the whole paper work process over then. She then went back to demanding I come down to do it. She would NOT accept that I was at work and did not know when I was going to be done. I finally had to hang up on her because she would not stop demanding to know when I would be there. I had off on Sunday but they were closed. On Monday at 11:30 they called and emailed demanding I come sign the form by noon or bring the car back! I called to inform them I would be bringing the car back after work because I was feed-up with there harassment the woman started yelling at me and would not let me talk at all! When I demanded to speak she hung up on me! That night after work my wife and I took the car back. While the general manager was processing the paper work to terminate the sale my wife told the used car sales manager she was not happy with how they had treated us. He started arguing with her that We should not lump him in with his sales staff! He did not OWN them and was not responsible for how the people he managed acted. He went so far as to threaten to delay or stop our refund! The general manager said nothing, ignoring the fact his sales manager was insulting and further antagonizing an already unhappy, now ex, customer. It is important to note this is AutoNation Honda East Las Vegas 2075. I know this is the exact designation because they have continued to harass us for a positive review via email. I know this is an automated email they keep sending. I would think they would take us off the list after we returned the car and canceled the sale because they sucked! We ended up going to AutoNation Toyota Las Vegas. THEY treated us well. Had our sale done in 1/2 the time even though we had no car in mind when we went to them and they were more busy. So not all AutoNation dealers are as incompetent and have as poor service as AutoNation Honda East Las Vegas 2075!

tjb5 Feb 11, 2014

After having been mauled on my last two deals and thinking about it, for most of the times I have gone to a dealership, I had a good experience well worth noting and explaining for it is rare to find salesmen whose word is their bond. Bought my brand new Honda Odyssey Touring Elite from Mr. Gregg Smith, Internet Manager. The van was not even built at the time I contacted Gregg inquiring about availability and prices. My first nice surprise is when I read the appraisal he emailed me I noticed that for being a USAA member I would receive a $3600.00 discount. This discount, I noticed, changed to $2000.00 a couple of days later but when he send it to me and I told him in no uncertain terms that I would be delighted to be the owner of such a vehicle, I asked him if it was going to be necessary some kind of deposit to secure it which is something 99.9 of scandalous dealers would ask for, and he replied that my word was all he needed, that he would secure the van for me at the terms we had agreed on. From conversations at a couple of other Honda dealers their attitude was that this particular model was in high demand and no discounts or deals would be offer and yes, immediate deposit, would put our name on a waiting list. So when the discount was offered and maintained throughout the deal, no change of heart, no hanky panky about extra this, extra that. The van was built in Alabama on November 13, 2010 and arrived to Las Vegas right before Thanksgiving. The deal was exactly as described, the options never wavered and the trade in value for the 2010 Odyssey Touring I decided to change (now, that deal is perhaps an all time low for me, one of the worst in recorded history) so to pull the nail out I swapped for the 2011. I do not know about the staff in general at Desert Honda for I only dealt with Gregg Smith via internet. We had to drive from St. George, Utah to Las Vegas to pick this brand new baby, 2 miles on it. Gregg shoots from the hip, does not play games or takes advantage of a high demand vehicle to retract his word. This is worth mentioning for every time or most of the times, the back and forth, the whole process is equally bad as a root canal, in my opinion. He will send the agreed appraisal and from that moment on will not deviate from the bottom line. A little on the lengthy side, wasn't it? Give this guy a call just to see if he offers a better deal than the one presently on the works and if demographically feasible head on to Las Vegas to pick up the new vehicle

eddiewannabee1 Dec 2, 2010

So, I'm not disgruntled, but I'm not impressed either. Overall, I would say it is a very sub-par Honda dealership, and I've been in Honda dealerships in 4 other states as well as Findlay and Honda West here in Vegas. I test drove cars at Honda West and Findlay, but ended up finding the used car I wanted at Desert Honda. Of my experience at the three Honda dealerships in town, this one is far and away the least friendly, least professional, and least customer-service oriented. Having said that, they had the used car I wanted, and would give me the price that was acceptable. I actually found several Odysseys that I thought would work for me, and negotiated (if you can call it that) over the internet with Sandy Day. I made an appointment to come in for a test drive of 2 different Odysseys, and told Sandy that if everything checked out, I would leave a substantial deposit (several thousand dollars), and be back 3 days later with a check from my outside financing source. I showed up on Saturday, as arranged and Sandy was no where to be found. We finally found someone to help us, who turned out to be Pat Cassini, the head of sales. It was in the middle of "cash for clunkers" and the dealership was busy. One thing that was extremely frustrating was that we had to stand out in the 105 degree heat (with our kids) while Pat kept having to go back and forth to the showroom for different things. Pat didn't do any selling of the cars on the test drive, but we knew we were going to get an Odyssey, so that was no big deal. One of the cars was making a wierd squeeling noise, but Pat seemed to think that wasn't an issue. It made me nervous and ended up being the dealbreaker for that car. We decided on the other Odyssey, and started the process of buying it. It took a LONG time to get everything done, even though we were just putting down a deposit. At the time we signed the agreement of sale (the car was a certified used) I asked if there were two "sets" of keys to the car and they assured me that there was two "sets" with every certified used car. I took that to mean two keys and two remotes. Wrong. Also, the seat cushion was missing for the middle front seat (the little "8th" seat). I made them supplying that seat a condition of sale, and they wrote that into the contract. They said they would order it immediately. Wrong. 3+ hours after we started the sales process (over 4 hours at the dealership, start to finish) we were out the door without the car (our choice) and a promise to return to pick up the car when our check arrived via FedEx from the credit union. Our experience in finance was pretty minimal, since once they heard we were getting 3.99%, they backed off of pushing financing on us. I'm assuming none of their lenders could match that. I showed up mid week the next week to drop off the check and pick up the car. No middle seat. I asked Pat when he expected it in and he said it had not been ordered yet, and could not be ordered until the sale was finalized. Huh? I signed the paperwork on Saturday, and in any case, you can't sell the car as a certified used car missing the middle seat, so you might as well order the seat regardless of whether or not it is sold, a pending sale or just sitting on your lot. Also, they brought me the keys. Two keys, one remote. Add $100 to my total. Pat had morphed from ok salesman into a pretty rude and impatient guy. He was pretty short and curt with me when I expressed dismay that two "sets" of keys didn't include two remotes. I drove off the lot a little frustrated, but I liked the car, and I liked the price. Flash forward 2 weeks and two separate additional trips across the valley, each time to pick up my seat cushion and each time returning frustrated. I dealt with both Sandy and Pat, neither was able to get it right. The first time Pat "installed" the "new" cushion that was missing the safety latch and said I was good to go. I drove off the lot and

raddoc2009 Sep 28, 2009

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