So, I'm not disgruntled, but I'm not impressed either. Overall, I would say it is a very sub-par Honda dealership, and I've been in Honda dealerships in 4 other states as well as Findlay and Honda West here in Vegas. I test drove cars at Honda West and Findlay, but ended up finding the used car I wanted at Desert Honda. Of my experience at the three Honda dealerships in town, this one is far and away the least friendly, least professional, and least customer-service oriented. Having said that, they had the used car I wanted, and would give me the price that was acceptable. I actually found several Odysseys that I thought would work for me, and negotiated (if you can call it that) over the internet with Sandy Day. I made an appointment to come in for a test drive of 2 different Odysseys, and told Sandy that if everything checked out, I would leave a substantial deposit (several thousand dollars), and be back 3 days later with a check from my outside financing source. I showed up on Saturday, as arranged and Sandy was no where to be found. We finally found someone to help us, who turned out to be Pat Cassini, the head of sales. It was in the middle of "cash for clunkers" and the dealership was busy. One thing that was extremely frustrating was that we had to stand out in the 105 degree heat (with our kids) while Pat kept having to go back and forth to the showroom for different things. Pat didn't do any selling of the cars on the test drive, but we knew we were going to get an Odyssey, so that was no big deal. One of the cars was making a wierd squeeling noise, but Pat seemed to think that wasn't an issue. It made me nervous and ended up being the dealbreaker for that car. We decided on the other Odyssey, and started the process of buying it. It took a LONG time to get everything done, even though we were just putting down a deposit. At the time we signed the agreement of sale (the car was a certified used) I asked if there were two "sets" of keys to the car and they assured me that there was two "sets" with every certified used car. I took that to mean two keys and two remotes. Wrong. Also, the seat cushion was missing for the middle front seat (the little "8th" seat). I made them supplying that seat a condition of sale, and they wrote that into the contract. They said they would order it immediately. Wrong. 3+ hours after we started the sales process (over 4 hours at the dealership, start to finish) we were out the door without the car (our choice) and a promise to return to pick up the car when our check arrived via FedEx from the credit union. Our experience in finance was pretty minimal, since once they heard we were getting 3.99%, they backed off of pushing financing on us. I'm assuming none of their lenders could match that. I showed up mid week the next week to drop off the check and pick up the car. No middle seat. I asked Pat when he expected it in and he said it had not been ordered yet, and could not be ordered until the sale was finalized. Huh? I signed the paperwork on Saturday, and in any case, you can't sell the car as a certified used car missing the middle seat, so you might as well order the seat regardless of whether or not it is sold, a pending sale or just sitting on your lot. Also, they brought me the keys. Two keys, one remote. Add $100 to my total. Pat had morphed from ok salesman into a pretty rude and impatient guy. He was pretty short and curt with me when I expressed dismay that two "sets" of keys didn't include two remotes. I drove off the lot a little frustrated, but I liked the car, and I liked the price. Flash forward 2 weeks and two separate additional trips across the valley, each time to pick up my seat cushion and each time returning frustrated. I dealt with both Sandy and Pat, neither was able to get it right. The first time Pat "installed" the "new" cushion that was missing the safety latch and said I was good to go. I drove off the lot and
raddoc2009
Sep 28, 2009
